Resident Support and Resolution Officer – ClwydAlyn
12‑Month Fixed‑Term Contract (until January 2027)
£26,410 per annum
St Asaph Business Park, LL14 0JD
37 hours per week | Monday–Friday | Hybrid and flexible working available
Planned interview date: 23 December
Make a real difference to how our residents feel, respond, and recover when something hasn’t gone right.
What you’ll do
* Support residents who want to raise concerns, ensuring they feel respected and listened to.
* Provide clear guidance on their options and the formal complaints process.
* Act as a consistent, impartial point of contact throughout the resolution journey.
* Work with teams across ClwydAlyn to find fair, timely, and practical solutions.
* Keep residents updated, ensuring their voice remains central to every decision.
* Contribute to wider service improvement by helping identify trends and lessons learned.
What you’ll bring
Essential
* GCSE English at grade C or above.
* Experience in a customer‑focused role, using empathy and compassion in everyday interactions.
Desirable
* HNC, NVQ Level 3, or equivalent qualification in Business Administration.
Why join us?
You’ll be part of a supportive organisation with a clear social purpose and a commitment to doing the right thing for our residents. With hybrid working, flexibility, and a genuinely collaborative culture, it’s a great opportunity to make a positive impact while developing your skills.
* If you’re calm under pressure, great with people, and passionate about fairness and service improvement, we’d love to hear from you.
Seniority level
* Entry level
Employment type
* Part‑time
Industries
* Non‑profit Organisations
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