Overview
Join us at Accor, where life pulses with passion. Accor is a pioneer in responsible hospitality with more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. We aim to innovate and challenge the status quo. Hospitality is a work of heart, and you will be part of a caring environment with opportunities to grow in hotels or other hospitality environments, locally or globally. We offer exclusive benefits and recognition for daily commitment. Hospitality is a work of heart. Join us and become a Heartist.
Job Description
You must be happy working in a customer-facing role at all times, across morning to evening shifts. You will be trained to provide a multi-functional service within Front of House, Bar, Food and Beverage, and Housekeeping where applicable. As a Multi Task Team Member, you will handle enquiries and room reservations by phone, online, or email. Receptionists greet and welcome guests on arrival, making a warm first impression to start their stay well. You will provide excellent counter and table service (when applicable) and have knowledge of all menu items.
Responsibilities
* Be aware of all hotel departments and communicate effectively.
* Receptionists check guests in and out using a computerised system; familiarise yourself with check in/out procedures.
* Familiarise yourself with the hotel’s reception computer system and issue keys with directions to accommodation.
* Keep accurate records of guest arrivals and departures and relay information to housekeeping, kitchen, maintenance, and management.
* Provide guests with information about local attractions and services (e.g., newspapers, taxis), and handle mail and messages promptly.
* Direct incoming calls and assist guests with external calls.
* Prepare a guest bill and process payments (cash or card); handle queries or complaints professionally.
* Maintain knowledge of hotel charges, facilities, and health and safety policies; ensure proper duty handovers.
* Ensure all Guest Registration Forms are completed (compliance with applicable regulations); maintain guest security and report suspicious activity.
* Handle emergency responsibilities, assist evacuations, and coordinate with emergency services as needed.
* Contribute to a clean, safe, and welcoming front desk environment; adhere to health and safety and fire evacuation procedures.
General Assistant (Multi-Task) Responsibilities
* Provide excellent counter and table service with knowledge of all menu items.
* Communicate with kitchen about orders and promotions; ensure bar areas are set up and stocked when applicable.
* Maintain high standards of hygiene and health and safety compliance; follow till and security procedures.
* Deliver courteous, friendly, efficient service and build relationships with frequent guests.
* Assist with front desk operations and support management in departmental tasks and cleaning programs.
* Follow hotel policies, dress standards, and customer care principles; perform other reasonable requests and attend required training.
Qualifications
Personal Profile
* Be flexible to cover business needs; be enthusiastic, punctual, and reliable.
* Adaptable and capable of working independently; self-motivated and service-minded.
* Strong interpersonal skills, guest-oriented, team spirit, good listening, and confident communication.
* Fluent in English; dynamic, sales-oriented, and able to work under pressure.
* Ability to follow food hygiene policy requirements and understand health and safety regulations.
Special Notice
During the course of duty you will have access to information that requires confidentiality and discretion. Flexibility in working hours is essential due to the nature of the industry.
Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company and aim to attract, recruit, and promote diverse talent.
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