Join our team as a Customer Experience Host, where you’ll be the first point of contact for customers, managing the reception area and delivering a friendly, efficient service both in person and over the phone. You’ll support Employment Advisers by helping participants prepare for sustainable employment, assist with recruitment events, and ensure our offices remain professional and welcoming. The role also includes maintaining notice boards, managing office supplies, handling petty cash, and providing accurate administrative support.
We’re looking for someone with proven experience in a customer-facing role, excellent communication skills, and strong organisational ability. You’ll be IT literate, confident using MS Office and digital platforms, and able to work independently or as part of a team. Knowledge of the local labour market and barriers to employment is desirable, along with GCSEs (or equivalent) in English and Maths at Grade C or above.
If you’re passionate about delivering exceptional service and want to make a real difference, apply today.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary of £26,000 p.a. with these great benefits:
25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Company Pension Scheme - 5% Employee 5% Employer
Health Insurance Allowance
Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
Annual Pay Review
Enhanced Maternity/Adoption and Paternity Pay Arrangements
Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
Refer a Friend Scheme
Interested? There’s an easy to apply route below to upload your CV!
If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed) .
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.
Location: Swindon
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 2 April 2026
Key Responsibilities
* Act as the first point of contact for customer enquiries, managing reception area, delivering a welcoming and efficient service both in person and over the phone.
* Conduct onboarding for new customers referred to the Restart programme.
* Maintain and update notice boards, ensuring information is accurate, accessible, and up to date.
* Ensure the office environment remains tidy, professional, and welcoming.
* Support colleagues and management with ad hoc administrative tasks to meet business needs.
* Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
* Support with sourcing suitable job opportunities within the local labour market and support the Employer Engagement Team with recruitment events and bulk vacancy campaigns
* Support Employment Advisers in obtaining necessary information from participants to follow prescribed process and a bespoke participant journey, documenting important information for future reference
* Collect and record feedback and information and share with appropriate departments and team members.
* To undertake any other duties, as required, appropriate to the post.
Skills and Experience
Essential
* Positive, service-oriented attitude with proven experience in a customer service-related role
* Ability to foster and maintain positive relationships
* IT literate with MS Office products and modern digital technologies, i.e. Microsoft Teams
* Ability to thrive in a fast-paced and sometimes high-pressure environment
* Willingness to work without direct supervision or as part of a team.
* Excellent communication and interpersonal skills.
* A good working knowledge of the local labour market in the specified geographical locations
* GCSE or equivalent in English and Maths at Grade C or above
Desirable
* Experience of delivering services to meet contractual and quality standards
* An understanding of the barriers unemployed job seekers face in obtaining a new job
* Experience of working in a high-performance culture
* Experience of delivering services to specific quality standards
* Knowledge of the employability industry
* Experience of working with people in the provision of ‘information, advice & guidance