Position Overview
The Senior Facilities Manager (SFM) partners with the Regional Facilities Manager (RFM) to deliver operational excellence across a designated portfolio while developing high‑performing facilities teams. This dual‑focus role balances strategic people leadership with hands‑on property management to drive client satisfaction, team development, and alignment with JLL’s standards.
Reporting Structure
- Reports to: Regional Facilities Manager (RFM)
- Direct Reports: Facilities Managers within the assigned region
- Matrix relationships: Works collaboratively with Client Relationship Directors (CRDs), Contract Documents (CDs), Management Services teams, Client Financial Services (CFS), and receives guidance from Client FM Leads
Core Responsibilities
- People Leadership & Team Development
- Recruit, onboard, develop and retain a high‑caliber facilities management team.
- Conduct performance management, goal setting and year‑end assessments in collaboration with the RFM and Client FM Leads.
- Identify and nurture key talent through career development planning and internal mobility opportunities.
- Provide mentorship and day‑to‑day coaching for designated team members requiring development support.
- Operational Team Management
- Manage property transitions into the portfolio following JLL policies and procedures documented on the PAM Process Hub (Connect site).
- Oversee TUPE processes for staff transfers in coordination with the RFM and JLL HR.
- Address employee relations matters and support recruitment activities as needed.
- Ensure team alignment with major functional initiatives and data collection requirements from the IFM (Investor Facilities Management) central team.
- Quality & Standards
- Ensure all team members are appropriately trained, developed and deployed according to JLL standards.
- Align supplier transitions and contract management with JLL Procurement Policy or client‑appointed supplier frameworks.
- Maintain Facilities & Portfolio Management in line with best practices.
- Client Relationship & Service Delivery
- Serve as the Lead FM representative for designated key clients, taking operational direction from relevant Client FM Leads.
- Own and deliver operational KPIs as defined in Property Management Agreements (PMAs) and client‑specific initiatives.
- Act as primary point of contact for occupiers regarding day‑to‑day building operations, providing expert advice and guidance.
- Deliver "Instinct" (customer experience) operational initiatives in collaboration with service partners.
- Financial Management
- Prepare and manage service charge budgets, monitoring expenditure against pre‑defined cash limits.
- Conduct quarterly variance reporting and service charge reconciliations according to agreed accounting practices.
- Administer non‑recoverable budgets effectively.
- Lease & Compliance Management
- Understand and apply principal lease terms affecting facilities management and client service obligations.
- Maintain clarity on common area extents and tenant covenant compliance.
- Inform Surveyors of occupier matters influencing valuation, investment considerations and covenant compliance.
- Report to Surveyors per agreed procedures, keeping the RFM informed on facilities management standards.
- Procurement & Contractor Management
- Procure supplies and services in accordance with JLL’s PAM procurement program, utilizing accredited contractors and framework agreements.
- Implement JLL purchase ordering systems and ensure value‑for‑money outcomes.
- Monitor contractor performance against agreed standards and review service contracts regularly.
- Health, Safety & Risk Management
- Establish and maintain best‑practice health and safety arrangements aligned with JLL’s risk management program and RFM guidance.
- Address all risks identified in independent Risk Assessments and participate in JLL’s audit process and Site Compliance inspections.
- Maintain, test and implement disaster planning procedures for all emergencies.
- Organize and coordinate fire evacuation drills and emergency response procedures.
- Issue permits to work and site regulations for all contractor activities.
- Asset & Maintenance Management
- Ensure reactive maintenance and day‑to‑day service requirements are delivered in a timely, cost‑effective manner.
- Maintain comprehensive knowledge of all HVAC, mechanical and electrical equipment in managed buildings.
- Ensure maintenance contracts align with O&M manual requirements.
- Coordinate with building surveyors, architects and consultants on major works projects.
- Identify and arrange minor planned works in collaboration with Surveyors.
- Environmental & Sustainability
- Implement JLL’s Socially Responsible Management program including environmental and sustainability policies.
- Monitor water hygiene, asbestos management and other environmental compliance requirements.
- Documentation & Administration
- Maintain proper site records in accordance with best practice standards.
- Develop and update occupier handbooks to defined standards for each property.
- Manage routine correspondence using JLL standard documents and templates.
- Establish regular inspection programs aligned with insurance and regulatory requirements.
- Transaction Support
- Ensure property readiness for sale by responding to due diligence enquiries from a facilities perspective.
- Monitor vacant/void properties in accordance with client insurance policies.
- Assist with insurance claims relating to site incidents, managing quotes and works as directed by insurers or loss adjusters.
- Out‑of‑Hours Responsibility
- Participate in JLL’s established out‑of‑hours cover and emergency response procedures.
Key Competencies
- Proven people leadership and team development capabilities.
- Strong client relationship management and service delivery orientation.
- Financial acumen including budget preparation and variance analysis.
- Technical knowledge of building systems and facilities operations.
- Health and safety expertise and risk management skills.
- Procurement and contract management experience.
- Excellent communication and stakeholder management abilities.
- Problem‑solving and decision‑making under pressure.
Location
On‑site – Birmingham, GBR
Equal Opportunity Employer
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, you may contact JLL’s accommodations team.
