Align with the Global Alliance Director to drive strategic initiatives, programs and structures. Champion collaboratively with all local country leadership teams to develop strong relationships, talent pipelines and best practice integration internally and with the Client representatives.
Operational Excellence
* Lead the delivery and alignment of services including Facilities Management, Engineering Operations, Technical Services, Workplace Experience, Energy and Sustainability and small Facilities Projects
* Drive excellent outcomes through the development of consistent processes around client communications, work approval processes, work execution and work validation
Contract & Governance Management
* Ensure contract compliance with local countries and drive improved governance mechanisms
* Support in aligning contract expectations, developing scopes of work and SOPs for contract activities and comparing performance regionally to identify and close gaps
* Streamline and establish standardized processes for KPI Reviews, Monthly Reporting, and review cadences ensuring the reports are timely, accurate and up to date
Financial Oversight
* Lead financial planning, budgeting, and monthly forecasting activities
* Responsible for ensuring that all invoice payments are timely and accurate
Client Relationship Management
* Develop and establish a trusted partner relationship with Facility Site Leads, and the Facility / Infrastructure Team Leads to drive measurable improvements in the operations
* Represent the client's interests internally and externally
* Conduct regular strategy and status meetings with client vendor management team
Team Leadership & Development
* Provide formal supervision, coaching, and performance evaluations
* Recruit, retain, and develop top talent. Collaborate with local countries to develop their staff
* Set work schedules, assign tasks, and promote cross-training
Innovation
* Evaluate industry trends, and provide research insights, analysis and actionable items
Qualifications
* Extensive experience (Facilities Management, Engineering, Hard Services & Project Management)
* Proven track record in managing multi-country accounts
* Strong leadership, strategic planning, and interpersonal skills
* Experience with CMMS, smart buildings, BMS systems, and sustainability initiatives
* Advanced proficiency in Microsoft Office, Data Structures, and Reporting
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more: https://www.cbre.com/real-estate-services/directory/global-workplace-solutions
CBRE, Inc. is an Equal Opportunity and Affineative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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