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General assistant

Newcastle Upon Tyne (Tyne and Wear)
2297 Fernley (Heathrow) Ltd
General assistant
Posted: 2 March
Offer description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Warehouse Operative - Fixed Term Until End Of October 2026

Job Overview

Regular roster of 4 on 2 off shift, availability for 08:00 - 16:30, Overtime rate of 1.5, Free onsite parking, complimentary meals and refreshments, free uniform, free life insurance, company sick pay, pension scheme. Start dates March/April.

As a Food Packer you will support the operations by completing all assigned tasks in a timely manner while ensuring quality and meeting the required targets.

What will life as a Food Packer in the Gategroup Team look like for you.

£12.51 per hour
Overtime @ 1.5 times the hourly rate
4 on 2 off pattern 08.00 - 16:30
Inhouse training and development
Complimentary meals & beverages
Free Uniform
Company sick pay
Free on-site parking
Paid Holiday
Regular shift patterns
Pension scheme to help you save for your future
Bespoke employee support programme, including free counselling sessions
Refer a friend scheme with generous bonuses for each successful referral
Access to a great discount platform, saving you money on everyday purchases and so much more
Cycle to work scheme


Main Duties and Responsibilities

To follow all operating procedures in the course of your duties to the best of your abilities.
To ensure the work area is kept safe and as clean as possible.
Maintain high standards of quality, hygiene, health and safety in line with customer/company specifications
To ensure that the standards of cleanliness and house-keeping are within the guidelines laid down in the Company procedures.
To report all accidents and take the necessary preventative action.
To be able to communicate effectively both verbally and non-verbally at all levels.
To ensure that relevant entries are made in the diary log and that the log is checked at the beginning of each shift.
To be totally flexible within the role and within the unit departments.
Carry out quality checks with improvement action when required.
Assist in follow-up of Quality Assurance/Health & Safety reports.
To take on any other duties as and when required


SPECIFIC DUTIES BY DEPARTMENT

PRODUCTION

Pack food liners in accordance with written specification.
From specification, accurately make up sample and product for all classes.
Conduct temperature, quality, and product date checks.
Seal flight canisters, trolleys and record numbers.
Ensure correct marshalling of flights to Dispatch bays in assigned stowing order


BOND

The receipt, handling and appropriate storage of all incoming goods and coordinating / managing stock.
Sort and assemble bars into flights, working as a team to achieve targets
To check trolley seals and cross check with customs paper work
DISHWASH

General washing, sorting, assembling, packing and positioning of the aircraft equipment
Process and strip trolleys and deliver to relevant department
Off loading and sorting equipment/food and ensuring it is delivered to the correct processing area


STORES

To load / off-load lorries, stack shelves and replenish equipment/food items.
From specification, accurately palletize shipments.
Conduct quality, and product date checks.
Daily stock count of the list
Stock rotation
Clean the area

Qualifications:

Education

Educated to High School level.


Work Experience

Good standard of English both written and verbal
Working knowledge of of Basic Hygiene
Ideally some experience in a production/manufacturing/stores environment
Experience of working in a fast-paced deadline driven environment.

Skills & Knowledge

Good understanding of English both reading and writing
Good Customer Service skills
Positive attitude to work
Able to work to tight deadlines
Team worker.

Previous experience in a catering or hospitality role is desirable but not essential. You must be able to work shifts and be keen to learn. In addition to job - related training, you will develop your skills in team work, time management, multi-tasking, communication and attention to detail.

All applicants must have the right to work in the UK, undertake a CRC (Criminal Record Check) and provide 5 years of checkable referencing history. For anytime spent outside the uk exceeding 6 months, you must be able to provide a CRC (Criminal Record Check) for that country.

Our values:
Excellence - runs through everything we do. You'll work with people who care about getting it right, where quality isn't a checkbox but a mindset. We invest in your craft because when you grow, we all soar. We value our people!

Passion - fuels us. Whether you're in the kitchen, on the tarmac, or behind a desk, you'll feel the buzz of an industry that never sleeps. Your ideas matter, your voice is heard, and the work you do today lands on a tray table tomorrow.

Responsibility - means something here. We're shaping the future of sustainable aviation catering, reducing waste, championing local suppliers, and making choices that protect the planet our passengers fly over. You'll be part of something that goes beyond profit.

Respect - isn't negotiable. Different backgrounds, different talents, one team. We celebrate what makes each person unique and build a culture where everyone belongs, grows, and succeeds together.

If you share our values of excellence, passion, respect and responsibility, don’t miss out on this opportunity to join our team. Apply TODAY.

If you want to be part of a team that helps make travel and culinary memories, join us!

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