Operating Unit Director – London
Mitie Technical Services
Mitie is recruiting an Operating Unit Director to lead a major healthcare portfolio in London. This is a senior leadership role with full accountability for operational performance, commercial outcomes and people leadership across a high‑profile healthcare estate. Patient care is at the heart of everything this role does. The services delivered by this portfolio directly support safe, reliable, compassionate environments for patients, clinicians and healthcare colleagues.
About The Role
You will lead a large, complex portfolio with responsibility for strategy, growth, P&L, service quality, compliance and culture, operating within Mitie's governance and delegation of authority. You will also play a key role in shaping a high‑performance, values‑led culture across the Healthcare business and the wider Technical Services senior leadership community.
What You'll Be Responsible For
Strategic leadership
* Set and deliver a multi‑year healthcare strategy aligned to Mitie's vision and Technical Services ambitions
* Identify and deliver growth opportunities across NHS and healthcare clients, including new business and contract expansion
* Build and lead a strong, future‑ready leadership team with clear succession and development plans
* Champion innovation, digital adoption and standardised operating models to improve quality, resilience and patient outcomes
* Represent Mitie at senior healthcare forums and with key public‑sector stakeholders
Operational excellence
* Ensure safe, compliant and high‑quality service delivery across all healthcare contracts
* Maintain robust oversight of statutory, clinical, safeguarding and healthcare‑specific compliance
* Embed consistent operating models and best practice to improve reliability and reduce risk
* Drive continuous improvement across quality, safety, sustainability and patient experience
* Lead recovery and service improvement activity where required
People leadership
* Lead, develop and retain a high‑performing, inclusive leadership team
* Create a culture of collaboration, accountability and patient‑centred decision‑making
* Identify, coach and develop diverse high‑potential talent
* Role‑model Mitie's values through visible, people‑centred leadership
Client and stakeholder management
* Act as executive sponsor for strategic healthcare clients
* Build trusted senior relationships with NHS leaders and system partners
* Ensure FM services directly support patient safety, clinical effectiveness and staff experience
* Drive high levels of customer satisfaction, retention and reputation
Commercial and financial accountability
* Hold full P&L accountability, delivering revenue, margin and cash targets
* Oversee pipeline management, bid governance and commercial risk
* Ensure compliance with delegation of authority and governance frameworks
* Balance commercial performance with value for money and patient‑focused outcomes
What We're Looking For
* Senior leadership experience within public‑sector healthcare environments (e.g., NHS Trusts, ICBs or healthcare PFI)
* Proven track record of delivering safe, compliant, patient‑centric services at scale
* Strong commercial and financial acumen, with full P&L accountability
* Experience leading complex, regulated contracts with multiple stakeholders
* Ability to simplify complexity, standardise operations and drive continuous improvement
* Strong influencing and communication skills, credible at executive level
* Collaborative and values‑driven, with strong internal leadership capability
* Calm, credible and trusted by both frontline teams and senior healthcare stakeholders
* Proactive, resilient and comfortable operating at pace in complex environments
* High levels of integrity, accountability and energy
Benefits
Our market‑leading offering provides you with benefits that suit your lifestyle. We offer a virtual GP, financial wellbeing assistance through our Salary Finance scheme, a flexible lifestyle benefits platform (Choices) that lets you purchase extra holidays, critical illness insurance and more, high‑street discounts, a cycle‑to‑work scheme, life cover up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. We also award Mitie Stars as recognition for hard work, with cash prizes each month and a chance to win a top prize of £10,000.
Equal Employment Opportunity
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make reasonable adjustments during the recruitment process, please let us know by emailing Marie Hyde at marie.hyde@mitie.com.
Join Our Mitie Team
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving household names in banking, critical government sites, hospitals and schools.
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