IT Support Engineer – Infrastructure & End-User Systems
Location: Lutterworth (must live within 30 miles)
Full-time | Hybrid On-Site | Some travel to US
Sector: Technology / Secure Software
Salary: 30-40k depending on experience
A fast-growing UK-based tech company is seeking an experienced IT Support Engineer to help maintain and improve its internal systems across local and international sites. The successful candidate will support a range of infrastructure—from user devices to cloud services—ensuring reliability and a great user experience.
What You’ll Be Doing
* Resolving user support requests across hardware, software, and network services
* Supporting cloud-based systems, remote access, and virtualisation platforms
* Maintaining internal documentation and system records
* Collaborating on infrastructure projects and upgrades
* Assisting with hardware provisioning and software installations
* Contributing to support rota and covering occasional out-of-hours issues
* Coordinating with external vendors for equipment and services
What You’ll Bring
* Proven experience in a multi-platform support role (minimum 3 years)
* Strong knowledge of Windows environments, networking, and endpoint security
* Intune experience
* Familiarity with cloud technologies (e.g., Azure, AWS), virtualisation (e.g., VMware)
* Experience working in structured, process-driven teams
* Strong problem-solving and communication skills
* Ability to manage priorities, work independently, and mentor others when needed
* Full UK driving licence
* Industry certifications are desirable(Microsoft, CompTIA, etc.)
* Experience with IT compliance or information security frameworks
* Prior exposure to regulated industries or critical systems
* Eligibility for UK security clearance
If this sounds like a good fit for you, please apply with a copy of your updated CV and I'll be in touch