1 Month Contract With A local Authority Job Purpose: To provide essential administrative and clerical support to the team, helping to manage increased service demand. The role involves a variety of duties including front-line customer service, telephone and reception support, document management, and administrative tasks across several service areas, including support to Local Land Charges. Key Responsibilities: Answer and triage incoming telephone calls, ensuring that enquiries are directed appropriately and efficiently. Provide daily reception cover for drop-in visitors, handling initial enquiries and directing service users. Scan and upload documents to relevant digital records or case files, ensuring accuracy and confidentiality. Monitor and triage shared email inboxes, ensuring timely responses and escalation where necessary. Carry out database work, ensuring data entry is accurate and information is maintained in line with service requirements. Take telephone payments, following secure payment handling procedures. Provide administrative support to the Local Land Charges team, including document preparation and data entry. Use a variety of IT systems and packages to complete day-to-day tasks. Manage interactions with customers, including those who may be distressed, upset or challenging, in a professional and calm manner. Essential Requirements: Confident and competent user of a range of IT packages, including Microsoft Office (Word, Excel, Outlook), databases, and digital document management systems. Ability to learn and adapt to multiple internal systems (training will be provided). Excellent customer service skills, with the ability to handle difficult or challenging customers effectively and empathetically. Strong communication skills, both written and verbal. Good organisational skills and the ability to manage a varied workload. Attention to detail and high levels of accuracy in data entry and record-keeping. Ability to work independently as well as part of a team.