Customer Service Advisor - Newcastle Type: Full-Time, Permanent Hours: Full time between Monday - Sunday Salary: £23,600 - £26,000 Start Date: 20th October About the Role Are you passionate about delivering outstanding customer service? Do you thrive in a customer-focused environment? If you're seeking a rewarding and challenging role, we want to hear from you! We are currently recruiting Customer Service Advisors for our esteemed banking client, located in the vibrant heart of Newcastle Key Responsibilities * Handle inbound customer calls * Address banking queries and concerns with care * Assist customers with claims * Provide exceptional customer service * Navigate various systems to deliver efficient solutions What We Offer * Comprehensive training and ongoing professional development * Generous holiday allowance of over 7 weeks * Performance-based annual bonus * Attractive discounts on services * Opportunity to purchase company shares Skills Required * Excellent communication skills * Proficient in IT systems * Empathetic and customer-centric approach * Strong customer service skills * Ability to meet KPIs Ready to make a positive impact in the world of customer service? Apply now to join our team! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.