Who You Are As a Business Support Officer, you are the initial point of contact in a busy Housing Options Service for the Local Authority. You are adept at handling customer inquiries with professionalism and efficiency, providing a welcoming and supportive reception presence. What the Job Involves The role involves providing front-line support in the Housing Options Service, requiring strong customer interaction and communication skills. You will manage a reception area, engage with clients, and utilize IT systems to support service delivery. The role is office-based with the potential for permanence, with upcoming positions advertised in the new financial year. Skills Good customer handling skills Basic IT literacy Ability to use bespoke IT systems Strong communication skills Efficient problem-solving capabilities