Facilities Duty Manager - Teesside Salary: £33,000-£36,000 (DOE) Location: Teesside (on-site) Contract: Full-time, Permanent Reporting to: Services Manager Shift Pattern: 4 on / 2 off (mix of earlies & lates) - 2 x 08:00-16:00 - 2 x 12:00-22:00 - then 2 days off The Role A varied, fast-paced operational role overseeing security, cleaning and maintenance on a large outdoor scheme. We're particularly interested in candidates with strong retail experience to strengthen the existing Duty Manager team. What You'll Be Doing - Day-to-day duty management of soft services, ensuring excellent delivery across security, cleaning, maintenance and reception/customer services - Lead and coordinate a team of 10 on-site staff; manage cover, standards, and performance - Conduct H&S / pre-open / close patrols, incident response and reporting (Geopal / DISC or site reporting lines) - Drive service standards through audits, checksheets/logs, and continuous improvement initiatives - Manage cleaning schedules, weekly audits, COSHH compliance, stock control and uniform ordering (within budget) - Maintain relationships with centre management, occupiers, contractors and stakeholders (including local authority / crime initiative) - Support KPI/SLA reporting and the client's environmental objectives (including waste strategy and recycling effectiveness) What We're Looking For Essential - Experience in Security, Cleaning or Operational Supervisory/Management (retail background strongly preferred) - Confident people leader with strong customer service mindset - Solid H&S awareness; comfortable working under pressure and to deadlines - Strong communication skills (written & verbal) - IT confident (Teams, Excel, Word) - Full UK driving licence Desirable (training can be provided) - SIA licence, First Aid at Work, IOSH Benefits - Company pension - Training & development (NVQs/Diplomas support) - Retail Trust (24/7 wellbeing financial support) & Perkbox discounts - HSF health cash plan support (dental/optical/prescriptions/medical contributions) If interested, please send your CV or call Tom on 07594519032