At VA Technology, we design, manufacture, and install highly bespoke automation systems for the investment casting industry. Each project is a complex, made-to-order manufacturing programme, running from receipt of order through to onsite installation and commissioning. To ensure our customers are informed, supported, and confident at every stage, we're looking for a Customer Project Manager who excels at the customer interface and brings internal teams together to deliver a seamless end-to-end project experience.
This role is ideal for someone who is highly organised, thrives on developing customer relationships and is able to quickly understand technical manufacturing/ engineering terms and processes without needing to be a technical expert.
What you'll be doing
Working as part of the Customer Support team, you'll own customer projects from receipt of order through to final delivery of order, acting as the central point of contact throughout the journey. Your focus will be on customer communication, coordination and delivery.
* Acting as the primary interface between VA Technology and the customer
* Keeping customers informed with clear, timely updates on progress, milestones, and next steps
* Coordinating internal teams across Engineering, Manufacturing, Sales, and Customer Support to ensure project objectives and timescales are met
* Managing project schedules, documentation, and customer review meetings
* Supporting manufacturing tests and onsite customer installation, ensuring expectations are aligned and outcomes achieved
* Taking ownership of project costs in line with approved budgets
* Providing general project support across the business
* Traveling regularly to customer sites within the UK and internationally
What you'll need
* Proven experience in managing customer-facing projects.
* You will be commercially astute, with outstanding customer service and relationship building skills. Confident to engage external customers and internal stakeholders at all levels
* Highly organised, with the ability to manage multiple priorities and keep projects moving
* A proactive, accountable approach to ownership and delivery
* Confidence working with schedules, documentation, and project controls
* Good working knowledge of Microsoft Office and MS Project
* Experience working with international customers preferred
* Experience gained within engineering, manufacturing, or industrial environments is preferred
* The flexibility to travel regularly to customer sites within the UK and internationally
What we offer
* 25 days holidays + bank hols, increasing with service
* Company Car
* Death in Service Scheme (2 x salary)
Job Types: Full-time, Permanent
Pay: From £50,000.00 per year
Benefits:
* Company car
Work authorisation:
* United Kingdom (required)
Location:
* Telford (preferred)
Willingness to travel:
* 50% (required)
Work Location: In person