Title: CTO Technical Consultant
Job Summary
This role is a key driver in accelerating Techbuyer’s expansion across the UK and Europe. As a Technical Consultant you will work under the direction of the Technical Consultancy Manager, to technically penetrate deep and wide into Techbuyer’s existing customers and prospects with a specific focus on refurbished CTO solutions.
You will be tasked with understanding the technical needs of our customers and prospects, and correctly positioning Techbuyer’s CTO solutions.
A key element of the role is ensuring on CTO requests that we are maximising our stock holdings as efficiently as possible, as well as keeping close to market trends in the support of our purchasing decisions.
Ultimately you will be a key component to designing solutions to meet the customer’s unique technical needs whilst gaining support and expertise from the wider Techbuyer teams, our chosen vendors and suppliers.
Responsibilities
* Ownership of UK and European refurbished CTO requests as per sales requirements; support for specification and pricing for CTO requests. Working with Operations to ensure the accuracy of all requests and requirements.
* Working alongside the UK and European sales teams to support with CTO requests, overseeing the technical solutions presented to the customers.
* Provision of Information to Sales concerning updates with latest servers and technology trends
* Purchasing suggestions through the trends of Servers and Systems being requested
* Working with the Technical Consultancy Manager and the wider Techbuyer teams, to improve upon Goods in Procedures and work with Product team/Stock control for best practice of stocking and part number format of the latest systems
* Deliver excellence at every pre-sales meeting, working to understand the customer’s full technical and business needs to ensure every design is fit for purpose.
* Expand upon Quality, Standardisation, Pricing and Stock Utilisation of all CTO Quotes
* Improve and utilise external stock and feeds available to Techbuyer – F/S SSDs+ HDDs via Vendors, Dell outlet, HPE New/Renew Pre-configured Systems
* Internal Quickspecs / Website CTO Configurator development
* Centralise Enterprise Material for Configuring Latest Systems for Trade teams
* CTO pipeline responsibility to ensure sales are following-up on all requirements
* Enable and enhance Sales to qualify requests with initial information/feedback provided
* Attend virtual and sometimes physical vendor events and training
* Troubleshooting PSS technical support tickets with specific focus on CTO builds
* Configuration and technical support for CTOs via our eCommerce channels
* Liaise with other departments to assist where possible with technical knowledge and skills
* Working according to support a culture of continuous improvement throughout the company
* Maintain specific levels of industry formal technical accreditations as required by the business.
* As the company culture promotes helping others. Ad hoc tasks will also be assigned to the job holder that are not listed above
Required Skills:
* Customer Focused
* E-mail prowess and etiquette
* Attention to detail
* Clear communication skills and collaboration with internal teams
* Aptitude for process improvement and development
* Creative thinker and Problem Solver
* Strategic and Innovative
* Commercially Aware
* Adept and quick to learn and apply new technologies
* Significant technical knowledge of server, storage and networking equipment
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