Job Description
SMS Environmental Ltd is looking for a qualified IT Support Technician to join our team. The Technician will be responsible for providing technical assistance and support to our office-based and remote workforces. The ideal candidate will have a passion for helping others and will be able to provide quality service in a timely manner.
Responsibilities
* Provide quality service to colleagues by offering technical support on all aspects of their computer systems
* Provide assistance with hardware and software installation, upgrades, and troubleshooting
* Maintain an organised and efficient work space
* Communicate with Operational departments and teams to ensure end-user satisfaction
* Participate in continuous improvement activities
* Complete daily task lists, documentation, and other administrative tasks as assigned by management
* Work in a safe manner at all times according to company and industry standards
* Follow all company policies and procedures
* Perform other duties as assigned by management
Skills & Qualifications
* Bachelors degree in related field OR equivalent experience
* 2 years IT Support front facing experience to a minimum of 50+ users, both desktop
* and remote
* Strong computer skills including Google G-Suite of software, Microsoft Office Suite (Word, Excel, Outlook) and Windows OS
* Strong communication skills (written, verbal) required; written and verbal communication skills required; intermediate to advanced level computer skills preferred
* End-user training an advantage
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