Our client is a multi-award-winning organisation listed on the London Stock Exchange and recognised as one of the UK's top 25 managed service technology providers. With consistent year-on-year growth, they offer excellent career development opportunities within a forward-thinking, customer-focused environment.
The role
Our client is seeking an ambitious and customer-focused IT Service Technician to support their school customers. This is a fast-paced and varied position where the successful candidate will be embedded within schools, acting as the on-site IT Technician.
The role involves visiting multiple school sites throughout the week, delivering both scheduled and reactive support. Flexibility is essential, as priorities may change at short notice to meet business and client needs.
This opportunity is ideal for someone who enjoys problem-solving, working independently, and gaining exposure to a wide range of IT environments.
Key responsibilities: Customer Support
Attend school sites to provide on-site IT support
Act as the primary IT Technician for assigned schools
Troubleshoot and resolve issues raised both on-site and via support systems
Contribute to project or support work when not engaged on-site
Customer Satisfaction
Take ownership of support issues from allocation through to resolution
Maintain clear and regular communication with customers
Ensure all work is completed to a high standard or provide clear next steps
Documentation & Processes
Maintain accurate and up-to-date documentation of systems and activities
Record all work within the support system to ensure transparency
Follow company and client processes to deliver a consistent, high-quality service
Key duties include:
Provide 1st line IT support to end users
Set up, deploy, and re-image desktops and hardware
Maintain antivirus protection and Microsoft security updates
Install and configure software in line with licensing requirements
Support networking infrastructure (LAN/WAN, DHCP, DNS, switches)
Configure and maintain printers and peripheral devices
Manage user accounts, permissions, and profiles (Active Directory)
Maintain IT asset registers and inventory
Support teaching staff with classroom technology
Perform general maintenance, troubleshooting, and system housekeeping
Liaise with 2nd line support on server-related issues
Manage backups, licences, and network security
Act as a liaison between school leadership and our client
Identify opportunities for service improvements and additional services
Essential skills and experience:
Strong background in IT support
Proven troubleshooting and problem-solving ability
Experience with Microsoft Office (Access desirable)
Knowledge of mobile technologies (Android & iOS)
Networking fundamentals (LAN, WAN, DHCP, DNS, switching)
Active Directory and Group Policy experience
Experience supporting Windows operating systems and servers
Understanding of filtering and safeguarding software
Ability to diagnose hardware and software issues
Strong communication and organisational skills
Ability to prioritise workload effectively
Must have prior education experience
Desirable Skills
Experience with Windows Server
Knowledge of SQL Server (triggers, stored procedures)
Experience with Cisco Meraki and WatchGuard
Virtualisation technologies (VMware or Hyper-V)
Backup solutions such as Veeam
Requirements
Full UK Driving Licence
Enhanced DBS certification
Feel free to apply if you meet the criteria