Key Duties and Responsibilities Include
* Front Desk Management Greet and welcome visitors in a professional and friendly manner.
* Direct visitors to the appropriate department or personnel.
* Maintain the reception area to ensure it is tidy and presentable.
* Issue visitor passes and maintain visitor logs.
* Telephone & Communication Handling Answer, screen, and forward incoming phone calls.
* Take and relay messages accurately and promptly.
* Respond to general inquiries via phone, email, or in person.
* Manage the main office email account.
* Administrative Support Provide administrative support to management and departments.
* Schedule appointments and manage meeting room bookings.
* Assist with preparing documents, reports, and correspondence.
* Handle incoming and outgoing mail and courier services.
* Monitor and order office supplies when needed.
* Assist with organizing company events or meetings.
* Liaise with vendors, clients, and service providers.
* Record Keeping & Data Entry Maintain records of visitors, calls, and office activities.
* Update contact lists and company directories.
* Perform basic data entry and filing tasks.
* Security & Compliance Monitor access to the office premises.
* Follow company security procedures.
* Report suspicious activity or safety concerns.
* Customer Service Excellence Maintain a positive, helpful, and professional attitude.
* Handle complaints or concerns appropriately.
* Ensure a high level of customer satisfaction.
* Other Duties: Any other duties, as agreed with the line manager, to meet the needs of the organisation.
* This may include travel to other sites within the organisation.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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