Go back James Paget University Hospitals NHS Foundation Trust
Imaging Application Support
The closing date is 30 October 2025
We are seeking a skilled PACS Imaging Application Support Analyst to provide technical and functional support for our Picture Archiving and Communication System (PACS) and related imaging applications. The successful candidate will ensure the smooth operation, integration, and performance of clinical imaging systems, supporting across the organisation. In this role, you will act as the primary point of contact for PACS users, resolving system issues, managing incidents, supporting upgrades, and liaising with vendors and IT teams to maintain system reliability. You will also support imaging workflows, user training and data integrity, contributing to high‑quality patient care.
The role is an onsite technical role, required to provide operational support to clinical services by means of bespoke IT systems and processes followed by clinical and administrative teams as part of the imaging pathway, both within Radiology and in other imaging based areas. The role will support related system changes and projects designed to maximise the efficiency of clinical services and to ensure systems are fit for purpose. There will be elements of user training, user access maintenance and management of day‑to‑day transactions of imaging between Trusts.
Main duties of the job
The role is a full time position offering 37.5 hours per week, working onsite at the James Paget Hospital. This will be Monday to Friday, with flexibility for evening and weekend work as required. The role requires participation in an on‑call system rotation.
Key Responsibilities
* Provide day‑to‑day support and troubleshooting for PACS and associated imaging systems.
* Monitor system performance and ensure high availability of imaging applications.
* Coordinate system updates, maintenance and integration with other hospital systems (e.g., RIS, EMR).
* Work closely with radiology, IT and vendor teams to resolve complex issues.
* Support end‑user training, documentation and best practice use of imaging systems.
About us
The James Paget University Hospital is a vibrant university hospital providing the best possible care to the people of east Norfolk and north Suffolk. Situated between two popular holiday destinations and with a steadily increasing local population of over 230,000, the JPUH is the largest local employer in the area with over 3,000 staff. Our priority is to keep patients first and at the heart of everything we do. We focus on high quality, safe and compassionate care, supporting our growing elderly population and developing closer links with our health, social and educational partners.
Person Specification
Education & Qualifications
* GCSE in English and Mathematics or Grade C or above (or equivalent)
* Relevant IT qualification (minimum GCSE, BTEC, NVQ or equivalent)
* Qualification or course in another relevant area (e.g., leadership or projects)
Experience & Knowledge
* Previous experience working with clinical based IT systems.
* Previous experience of performing IT systems training within the workplace.
* Knowledge of diagnostic imaging workflows.
* Previous experience of performing maintenance or configuration of diagnostic imaging systems.
* Good level of verbal and written communication skills.
* Good literacy and numeracy skills.
* Ability to produce and maintain good standards of documentation.
* Ability to demonstrate good IT/keyboard skills.
* Ability and desire for continual learning.
* Understanding of legislation for confidential information/data protection.
* Ability to work well within a team both in a lead role and following instruction.
* Ability to deliver training at a level appropriate to the audience.
* Well organised and able to work to deadlines.
* Confident in communicating with and assisting all levels of staff.
* Flexibility to work on call rota and extended hours (including 7 day working).
Behavioural Qualities
* Collaboration – Work positively with others to achieve shared aims.
* Accountability – Act with professionalism and integrity, delivering what we commit to, embedding learning when things do not go to plan.
* Respect – Are anti‑discriminatory, treating people fairly and creating a sense of belonging and pride.
* Empowerment – Speak out when things do not feel right; we are innovative and make changes to support continuous improvement.
* Support – Are compassionate, listen attentively and are kind to ourselves and each other.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
James Paget University Hospitals NHS Foundation Trust
Address
James Paget University Hospitals NHS Foundation Trust
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