3r d Line ICT Support Engineer
Contract Type: permanent
Salary: Grade F : Salary A GBP 50,000* per annum : *the salary includes a market supplement (reviewed annually), base pay band Grade F A GBP 37,280 : A GBP 41,771 per annum
Location: Joint Headquarters at Butterly Hall, Ripley
Hours : 37 hours per week, however you may occasionally need to work beyond normal office hours.
Agile working arrangements can be discussed with the successful candidate.
Department: Systems and Information
Reports to: Brett Clements
Closing date: midnight 04.01.2026
About Us:
At Derbyshire Fire and Rescue Service, were more than an emergency service:were a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether its responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference.
Were proud to be one of the countrys top:performing fire and rescue services, recently rated Good in 9 out of 11 areas by His Majestys Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do.
About the Role:
Derbyshire Fire and Rescue Service is seeking a highly skilled 3rd Line ICT Support Engineer to join our Systems and Information team. This is a technical role requiring practitioner to expert:level knowledge across a wide range of IT infrastructure, systems, and data. You will play a key part in ensuring our mission:critical IT services remain secure, reliable, and high:performing.
As a key member of the ICT team, you will provide third:line support to our workforce, ensuring that systems are secure, reliable, and fit for purpose. Youll work closely with colleagues to resolve complex issues and contribute to the continuous improvement of our ICT services.
Key Responsibilities
* Provide advanced technical support for IT infrastructure, systems, and data, ensuring availability and performance.
* Install, configure, troubleshoot, and maintain enterprise:level hardware and software.
* Deliver IT services aligned with ITIL best practices.
* Act as a technical mentor within the ICT Service Delivery Team.
* Assist with project:based work, system upgrades, and contingency planning.
* Collaborate with internal teams and external partners on technical issues and ICT strategies.
* Participate in the on:call rota and occasional out:of:hours work.
Essential Skills and Abilities:
* Strong organisational and time management skills.
* Ability to work independently and collaboratively.
* Excellent communication skills for technical and non:technical audiences.
* Proven ability to diagnose and resolve complex IT issues.
Essential Knowledge and Experience:
* Advanced to expert:level knowledge of IT infrastructure technologies.
* Experience with servers (e.g., Windows Server), endpoints (Windows/Linux), virtualisation (VMware/Hyper:V), and cloud platforms (Azure/AWS).
* Strong understanding of IT security, business continuity, and network:based storage.
* Familiarity with ITSM systems and directory services (Active Directory, DNS, DHCP, Group Policy, PKI).
* Experience of business continuity and disaster recovery systems and methods
Required Qualifications:
* Level 5 qualification in an IT:related subject or equivalent experience. E.g a diploma of higher education (DipHE), a foundation degree or higher national diploma (HND).
* English and Maths GCSE (Grade A*:C or 9:4).
* Evidence of continuous professional development.
* Desirable: ITIL Foundation, Microsoft certifications.
Why Join Us?
Join us and you will be working in a varied and rewarding role, as part of a supportive team, helping to keep our critical IT systems running smoothly for a service that saves lives.
What We Offer in Return:
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