Customer Service Agent - £26,000 + Benefits | On-Site in Worcestershire
Tech Industry (Non-IT Support Role)
Recruiting on behalf of our client
We are pleased to be recruiting on behalf of our client, an established and growing organisation within the technology sector, for a Customer Service Agent to join their on-site team in Worcestershire. This position is ideal for someone who enjoys supporting customers and delivering a high-quality service, without working in an IT helpdesk or support role.
This role focuses on communication, relationship-building, and ensuring customers receive clear and helpful information regarding the company's services. You will not be responsible for resolving IT issues or providing technical troubleshooting.
Role Overview
As a Customer Service Agent, you will be the first point of contact for customers, responding to enquiries and supporting them throughout their journey. You will use a bespoke internal software platform to manage customer accounts and ensure information is recorded accurately.
Key Responsibilities
1. Respond to customer enquiries via phone, email, and live chat
2. Build positive and professional relationships with customers across the UK
3. Use bespoke customer management software to log a...