Job summary
The Home Office is here to make our country safer. As well as working to reduce crime and enforce the law. We also work to protect the most vulnerable and have a proud history of providing refuge to those who have been displaced or are seeking asylum. Whether it is fighting crime, protecting our borders or combating slavery, the Home Office is at the cutting edge of public policy in this country and our work is some of the most challenging and rewarding in government.
About the Public Safety Group:
The Public Safety Group�s role is to keep the public safe by cutting crime, disrupting the highest harm criminals, protecting the vulnerable and ensuring that our police, fire and rescue services are as efficient and effective as they can be in delivering front line public services.�
The people in our Group develop and implement policy, provide funding, and deliver legislation. We make the most of innovation, data, and partnerships to prevent crime, protect the vulnerable, and tackle the highest harm crimes. We work with our partners in law enforcement, establishing governance arrangements at a national, regional and local level.
Job description
This role offers you the opportunity to join an exciting, fast-paced environment working hard to deliver ministerial commitments for the benefit of the public. As the �a Head of Service Architecture and Tooling, you will be a key decision maker and liaise with the most senior internal and third �party stakeholders who are involved in some of the most cutting-edge skills and topics within information technology.
You will lead a matrix team of civil service and contract Service Design and Transition managers. You will design and deliver services that support business needs reusing existing service components where appropriate; that are proportionate and affordable; and span multiple suppliers, components, and support levels. You will lead on the production of comprehensive service designs, incorporating the entire end-to-end eco-system that includes business requirements, wider standards, enterprise services capabilities, and external suppliers and consumers. �You will also lead on programmes and projects of work, acting as a subject matter expert and ensuring the design meets user and wider Home Office needs.�
Whilst working within the Service Design and Tooling team, you will work closely with Live Services, ESN Service Operations, and the wider ESMCP programme workstreams as well as our suppliers and representatives from the Emergency Services organisations. You will promote a team culture that embodies the Civil Service values and rewards teamwork, client-orientation, delivery focus and technical excellence.�
This vacancy is a full-time post. Applications from job share candidates are welcome, however any job offer is subject to a viable job-sharing arrangement being available.
Person specification
Your main day to day responsibilities will be to: �
� Lead on the production of service designs which ensure that support for new products and services are comprehensive, efficient and take into account the entire service eco-system. �
� Lead on developing and documenting the proposed service design for the integration and implementation of products and services.
� Work with external suppliers and across other areas of ESMCP to ensure that service requirements are included in business cases, project plans and supplier procurements.
� Lead on the production and management of key service artefacts including Service Design Packages and other critical process documentation.��
� Exercise strong stakeholder management skills to drive completion of a service design, including brokering decisions and bridging technical and business disputes by weighing up risk, complexity impact and deliverability.�
� Lead the evaluation of a new service once it has been introduced, identifying best practices and lessons learned to incorporate into future introduction plans.�
� Lead on the creation of detailed plans for the integration of new services into existing capabilities, considering the broader context, strategies, and operating model of the organisation�
� Define and help shape best practices and standards within the IT Operations community and ESN/ESMCP teams.�
� Support continual service improvement activities seeking ways to improve processes, looking to modernise tooling, and automating where possible.�
� Lead on the production and maintenance of a transition pipeline for the proposed products and services, highlighting key demands on the team, and providing meaningful pipeline data.�
� Forecast the required resourcing for the transition pipeline and allocating resources accordingly.�
� Manage a small team of Service Design; Transition; Project Managers and Business Analysts to complete service design and transition activities.�
You will also be expected to carry out the following day to day activities:
� Demonstrating leadership qualities by mentoring and line managing members of the Service Management community, supporting them to perform to their full potential and driving succession planning.
� Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
� Building effective partnerships across the technology organisation to share best practice.
� Representing customers in Service Readiness reviews and assessments.
� Participating, contributing to and supporting collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.
Note: The post-holder may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence, and training. �
Essential Criteria
You�ll have a demonstrable passion for Service Management, with the following skills or extensive experience in:
� Evidencing strong process, technical and team leadership skills, with a passion for delivering leading edge designs and inspiring a culture of technical excellence and innovative solution design.
� Navigating the complex landscapes of technologies, 3rd party suppliers (driving the procurement process), internal and cross-government teams.
� Managing and delivering complex service solutions within time, cost, and quality targets, ensuring solutions are robust, resilient, and appropriately implemented, tested, and documented.
� Defining standards, owning, and contributing to the technical roadmap and strategies.�
� Anticipating and advising on future technology changes that present opportunities for the product or service �
� Communicating clearly in a language which meets the needs of different users and stakeholders through selecting the appropriate channels and formats, and managing expectations whilst adapting to stakeholders� reactions with flexibility�
� Demonstrating a flexible and pragmatic approach to accommodate the demand of each project accordingly whether using DevOps, agile or waterfall delivery model. �
The skills listed above are reflective of the Home Office DDaT Profession Skills and Competency Model (based on the industry standard SFIA framework). Please see below for the relevant skills required for your role:�
�
Strategy and Architecture:�
� � �Advice and Guidance�
o � �Methods and Tools (METL) � level 4�
Change and Transformation:�
� � �Change Implementation�
o � �Project Management (PRMG) � level 4�
� � �Change Analysis�
o � �Business Situation Analysis (BUSA � level 5�
Delivery and Operation:�
� � �Service Management�
o � �Service Acceptance (SEAC) � level 4�
� � �Technology Management�
o � �Technology Service Management (ITMG) � level 5�
Relationships and Engagement:�
� � �Stakeholder Management�
o � �Stakeholder Relationship Management (RLMT) � level 4
Qualifications
� � �ITIL foundation
� � �Relevant project/programme management qualifications (Agile/Prince 2/DevOps/SIAM/Lean) or a willingness to acquire them.
Desirable Criteria
� Identifying process improvements and defining best practice, inspiring teams to follow this.�
� Understanding of Lean, Agile and DevOps principles within a Product-centric delivery model.
� Managing the employee lifecycle from identifying new roles to employee exit.
� Understanding of ITIL functions and methodologies
Qualifications
� ITIL Expert
Qualifications
�ITIL foundation
�Relevant project/programme management qualifications (Agile/Prince 2/DevOps/SIAM/Lean) or a willingness to acquire them
Behaviours
We'll assess you against these behaviours during the selection process:
1. Communicating and Influencing
2. Managing a Quality Service
3. Seeing the Big Picture
Technical skills
We'll assess you against these technical skills during the selection process:
4. Service Design and Transition
5. Service Management
6. Tooling and Asset Management
Benefits
7. Learning and development tailored to your role
8. An environment with flexible working options
9. A culture encouraging inclusion and diversity
10. A with an average employer contribution of 27%