Location: Harlow Bros, Long Whatton, LE12 5DE Employment Type: Full-Time, Permanent, Apprenticeship Hours of Work: Monday – Friday 08:00 – 17:00 Position Overview: We are seeking a motivated and reliable Apprentice Sales & Administration Assistant to join our timber merchant branch. This role provides hands-on experience within a busy trade environment, supporting both the sales and administrative functions while working towards a recognised apprenticeship qualification. The successful candidate will gain practical knowledge of timber products, customer service, sales processes, and office administration whilst being supported with structured training and development. What you’ll be doing as a Apprentice Sales & Administration Assistant: Sales & Customer Service Assist sales office and internal sales staff with customer enquiries Provide excellent customer service to trade and retail customers ( by email & phone) Learn about timber products, sheet materials, and building supplies Assist with preparing quotations and processing sales orders Support follow‑up calls and customer account management Administration Accurately process orders, invoices, delivery notes, and credit notes Maintain customer records and update internal systems File paperwork and maintain organised digital and physical records Support stock administration and delivery scheduling Assist with general office duties including emails, data entry, and document preparation Learning & Development Work towards completion of the apprenticeship qualification Attend training sessions and assessments as required Learn health & safety procedures relevant to a timber merchant environment Develop product knowledge and commercial awareness Your Skills: Genuine interest in sales, administration, and the construction or timber industry Strong communication skills and a customer‑focused attitude Willingness to learn and take instruction Good attention to detail and basic numeracy skills Basic IT skills (email, Microsoft Office or similar systems) Reliable, punctual, and professional Ability to work well as part of a team What We Offer: Life assurance cover Access to 24/7 online GP 10% Discount across Harlow Bros. Branches Employee Assistance Programme Extras retail discounts & Byond Card Employee Referral Scheme In House Training and Recognised Qualifications How to Apply: Join us at Harlow Timber Group and become a part of a company that values quality, integrity, and teamwork. We look forward to welcoming you to our team! Harlow Timber Group is a leading provider of quality timber products and building materials, committed to delivering exceptional service to our customers. With a rich history and strong presence in the industry, we pride ourselves on our knowledgeable team and our dedication to excellence. Harlow Timber Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.