Job Posting Title: Senior Manager, Partner Growth EMEA Req ID: 10140417 Job Description: About the Role & Team Disney is The Walt Disney Company’s Direct-to-Consumer (DTC) video entertainment service, delivering world-class content from Disney, Pixar, Marvel, Star Wars, National Geographic and Star. Available across multiple platforms, Disney offers an easy-to-use experience for millions of customers globally. Within EMEA, our partners are one of the most powerful channels for Disney growth. This role is pivotal in shaping how customers experience Disney through our partner ecosystem. By optimising the entire lifecycle for partner-acquired customers - from first awareness through activation, engagement, and retention - you will directly impact KPIs that matter most: activation rates, engagement levels, and customer lifetime value. What You’ll Do Lead Partner Lifecycle Growth: Set the direction for the full lifecycle for partner-acquired customers, delivering initiatives and creating frameworks that increase sign-ups, drive higher activation, improve content discovery, boost engagement, and extend lifetime value. Drive Strategic Analysis & Insights: Use data, insights, and modelling to identify and evaluate growth opportunities. Translate complex data into clear narratives and actionable recommendations. Influence Product & CX Improvements: Operate at the intersection of commercial and product/tech, collaborating with Product, VX, Technical Account Management, Merchandising, Partner Marketing, Legal, and global/local market teams to optimise partner-integrated experiences and deliver customer-first solutions. Coordinate Cross-Functional Delivery: Ensure major partner lifecycle initiatives - such as new product feature launches, merchandising transformations, or high-impact marketing campaigns - are delivered on time, in scope, and with measurable KPI impact. Executive-Level Engagement: Prepare and deliver well-structured presentations for DTC leadership, explaining complex situations clearly and simply. Key Performance Indicators Growth in Disney subscribers and revenues acquired through third-party partnerships. Partner activation metrics (activation rates, time to activate). Partner engagement metrics (weekly hours streamed, reduction in non-streamers). Reduction in churn for partner-acquired customers. Required Experience & Skills Ability to analyse and optimise customer lifecycles to deliver better experiences and outcomes. A self‑starter who thrives in a matrix organisation, effectively delivers through others, and is comfortable navigating ambiguity. Experience in a DTC business improving customer experience and driving engagement. Strong commercial and product/tech acumen, with experience bridging both areas. Skilled in leveraging data and insights to identify opportunities and influence decision-making. Competent in modelling and translating data into compelling business recommendations. Proven success working cross-functionally to deliver complex initiatives in a fast-paced environment. Familiarity with OTT, Pay TV, Telco, and partner ecosystems is a plus. Highly organised, able to balance multiple priorities and maintain clarity under pressure. Self-motivated and comfortable working independently with minimal supervision. Strong communication skills, including proficiency in creating executive-ready presentations and memos using PowerPoint, Word, and Google Suite. The Perks: 25 days annual leave Private medical insurance & dental care Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Disney Subscription Excellent parental and guardian leave Employee Resource Groups – WOMEN@Disney, Disney MOSAIC, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST. The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. Job Posting Segment: EMEA Operations Job Posting Primary Business: EMEA DTC Primary Job Posting Category: Customer Relationship Management Employment Type: Full time Primary City, State, Region, Postal Code: London, United Kingdom Alternate City, State, Region, Postal Code: Date Posted: 2026-01-20