Are you a skilled Customer Service professional looking for a role that goes beyond the usual customer support duties? Were seeking an experienced Customer Service Advisor to join a dynamic and growing team in Stockton-on-Tees on a full or part-time basis. This isnt your standard call-handling role, youll be at the forefront of managing complex customer cases, carrying out detailed investigations, and liaising with suppliers to resolve issues efficiently.
Responsibilities:
* Take ownership of complex customer cases from start to finish.
* Investigate complaints thoroughly and resolve them in a structured way.
* Liaise directly with suppliers to coordinate solutions, including replacement parts where needed.
* Keep customers informed throughout their case lifecycle.
* Maintain accurate records and documentation of all actions.
* Collaborate with internal teams to resolve issues effectively.
1. Handle inbound queries from retail and trade customers.
2. Actively listen to customer concerns and work toward first-time resolution.
3. Manage queries through the internal system efficiently.
4. Support collea...