About the role
Join to apply for the Customer Manager role at UCAS.
UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges and deliver a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers. We’re a successful fast‑growing organisation that helps hundreds of thousands of people every year, and we’re committed to delivering a first‑class service to all of our customers – they’re at the heart of everything we do.
Business Unit
* UCAS Media Education and Industry Sales
* Education and Industry Marketing
* Digital Marketing Operations
* Events
* Partnerships
* Apprenticeships
* Public Affairs, Press and Communications
* Insights
Contractual hours: 35.00.
Role description
The Customer Manager will build and maintain professional customer relationships, identifying value‑based solutions to fit the needs of the business, and deliver targeted revenue for a portfolio of accounts within an assigned segment. With support from relevant stakeholders across UCAS, the Customer Manager will sell cross‑channel marketing solutions, events and insight that deliver high quality results for their portfolio of clients. This customer facing role will provide support and advice to both new and existing customers, with the objective of maintaining existing revenue streams and upselling new and existing services.
Key accountabilities
* Deliver a revenue target by executing a customer‑focussed sales plan with core and foundation level customers.
* Maintain existing, long‑term relationships with clients and develop relationships with key decision makers.
* Identify additional media opportunities with existing clients, within a defined client portfolio or sector and look for new client opportunities.
* Recommend the best media and marketing solutions within a client budget, working to deadlines for multiple campaigns across multiple channels such as on‑ and off‑site display, paid media (Facebook, Instagram, Google, Snapchat), email, SMS, direct mail and events.
Skills, qualifications and experience
* Demonstrable experience in a relationship, campaign management, marketing or sales environment.
* Proven ability to embrace and adapt to change in a fast‑moving environment.
* Strong skill set in marketing, media and digital practices, with a desire to continuously learn and develop these skills.
* Strong verbal and written communication skills, with a proven ability of influencing stakeholders at all levels.
* Demonstrable experience of working under pressure and to tight deadlines.
* Proven experience in customer service and engagement with a passion for achieving the best possible results for clients.
* Creative and curious, with the self‑motivation to work across an individual client portfolio within a strong team environment.
Package and benefits
* Purpose‑driven work in a charity‑led organisation connecting people to education and opportunity.
* Internal training, mentoring and access to industry‑recognised certifications through our development academies.
* Hybrid working model built on trust and flexibility, with a 35‑hour week and flexible contracts.
* 30 days annual leave, 3 concessionary days over Christmas, bank holidays and the option to purchase additional leave.
* Everyday wellbeing support through Perkbox, offering discounts and wellness tools.
* Onsite facilities including a subsidised gym, café and free parking at our office.
* Inclusive culture supported by employee networks, wellbeing champions and Mental Health First Aiders.
* Recognition and reward through our quarterly employee scheme and an ex‑gratia bonus for going above and beyond.
Studies have shown that some groups of people are less likely to apply to a role unless they tick every box. At UCAS we recognise that talent comes in various forms and we are committed to delivering a fair and equitable recruitment process where applicants have an equal opportunity to demonstrate their skills. So, if you are interested in this vacancy, but don’t necessarily meet every single point on the job description, please still apply.
If you have any questions and would like to find out more about the role before applying, please email the Talent Acquisition team via careers@ucas.ac.uk and one of us will be in touch.
#J-18808-Ljbffr