Overview
Contract Business Analyst – Business Change / Target Operating Model (TOM) - Recent insurance sector experience essential.
Key Responsibilities
* Work closely with stakeholders to analyse and document current state operating models and define the future state TOM.
* Facilitate workshops to gather, validate, and prioritise business requirements.
* Translate business objectives into clear processes, capabilities, and operating model components.
* Support programme and change teams in designing, testing, and embedding TOM-related changes.
* Conduct gap analysis, impact assessments, and benefits realisation tracking.
* Act as the bridge between business stakeholders and delivery teams, ensuring alignment and clarity throughout the change lifecycle.
Skills & Experience Required
* Recent insurance experience is essential and we are unable to consider applications outside of this.
* Proven track record as a Business Analyst in large-scale business transformation programmes.
* Hands-on experience in Target Operating Model (TOM) design and implementation.
* Strong background in business change, process mapping, and stakeholder engagement.
* Ability to operate at both a strategic and detailed level, with excellent analytical and problem-solving skills.
* Excellent communication skills with the ability to influence and build strong relationships across all levels.
* Previous experience in an industry such as financial services, public sector, or utilities is desirable but not essential.
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