Overview
A 1st / 2nd Line IT Support Consultant with 1 year+ experience is needed to join Classroom365, a leading MSP for schools ICT support, based in London and surrounding areas, including Essex, on a full-time basis. This is a permanent position with excellent prospects; many consultants have been with us for over 10 years. With over 25 years of experience providing ICT support to London schools, the British Council and LEAs, we have a wealth of knowledge in the education sector. This is an opportunity to join an exciting IT company and gain industry-standard certified training. You will develop your skills and gain experience and certifications in Google, Microsoft, Apple, Cloud technologies and Cyber security.
About Us
We are a leading managed IT services provider exclusively supporting the education sector. We provide a comprehensive range of IT and allied IT services to the education sector across London and the Home Counties. Our SLAs include full network infrastructure support, AV installations and maintenance, IT suite refurbishments, remote backup services, Cloud Hybrid on-premises solutions, and consultancy on new school builds. We pride ourselves on our extensive knowledge and provide support to LEAs and advisors, front and back-office operations, school network managers and ICT coordinators, and the school community.
Key Responsibilities
* Provide on-site technical support and advice to clients at multiple sites; willingness to travel to client sites is essential.
* Advise clients on potential infrastructure project work based on our SLA in Schools.
* Support schools in the following boroughs: Greenwich, Southwark, Wandsworth, Lambeth, Croydon, Lewisham, Tower Hamlets, Hackney, Brent and parts of Essex.
Desirable Skills
* 1 year+ 1st/2nd Line IT support experience and the ability to work diversely.
* Experience working in the Educational Sector.
* Strong customer service skills.
* Strong desktop support skills.
* Office 365 administration including Microsoft Teams and SharePoint; Office 365 migration experience.
* Experience with Microsoft Azure and Microsoft Entra (Intune).
* Google Workspace for Education.
* Wireless networking (Wi-Fi, WLAN) and configuration of Wi‑Fi networks.
* Windows Server 2016–2022, Active Directory and Group Policy experience desirable.
* Windows 10/11 Desktop support experience.
* Mobile Device Management (MDM) for iPads, Google Chromebooks, Windows devices; Apple device management experience desirable.
* Workstation deployment (WDS/MDT or similar) in a large network.
* Networking knowledge – switching, domain environment, complex troubleshooting.
* Experience with Server Infrastructure Hyper-V, VMware.
* Strong team player.
* Successful candidates must pass an Enhanced DBS check and be eligible to work in the UK without sponsorship.
Essential Skills
* Office 365 administration experience, migration (optional).
* Google Workspace admin experience.
* Active Directory, Group Policy (desirable).
Benefits
* Offers multiple certifications from leading industry career paths.
* Opportunities to work on network infrastructure upgrade projects.
* Hands-on experience within server-based infrastructure and a wide range of current technologies.
* Classroom365 promotes career progression within the team and company.
* Collaborative environment where ideas are heard and you can make a real difference.
* Supportive team culture with opportunities for progression within the team and company.
If you think you could be part of our team, apply by clicking below.
Candidates with previous experience or job titles including: IT Engineer, IT Technician, 1st Line Support Technician, 2nd Line Support, IT Support Engineer, Schools IT Support Specialist, Education Technology Support Consultant, IT Systems Consultant for Schools, Education IT Solutions Consultant, School Technology Advisor, Educational Technology Support Specialist, School IT Technician, IT Service Desk Consultant for Schools, School IT Operations Specialist may also be considered for this position.
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