Location: DarlingtonSalary: Up to £26,000 per annumContract: PermanentHours: 37.5 hours per week
An exciting opportunity has arisen to join Redde Northgate's IT Service Desk Team as an experienced Service Desk Analyst, which provides first line IT support to end users across the business.
Working out of our Darlington office, your main role will involve efficiently handling and documenting customer contacts from various channels, accurately capturing all essential details. Leveraging your technical expertise, you'll provide timely diagnoses and resolutions to ensure exceptional service delivery.
You will make personalised decisions and actions whilst maintaining a high standard of customer service throughout all interactions. Additionally, you will support with onsite desk support and ad hoc duties when required.
Following completion of probation, you also have the potential to be on a on-call rotation to address urgent IT issues outside of the core business hours including evenings, weekends and Bank Holidays.
What’s in it for you?
Salary- Up to £26,000 per annumper annum depending on experience.
Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
Pension