Overview
Healthcare Support Workers (HSW) work closely with people who use our services & play an important contribution in how people experience our services. HSWs are expected to be kind & responsive but professional & informative & contribute to the quality of the services we provide by:
Key Responsibilities
* Keeping the patients using our services as safe as possible by recognising the limits of the HSW role & working closely with Registered Professionals.
* Contributing to the best possible clinical outcomes by using up-to-date skills & adhering to evidence based policies & procedures when implementing care plans.
* Ensuring the people using our services have a good experience by respecting, empowering & working in partnership with people when contributing to the implementation & evaluation of care plans.
* By demonstrating skills & knowledge the post holder will contribute to the growth & maintenance of key functions of the clinical area by carrying out assigned tasks, involving direct & indirect care to patients, under minimal supervision & as directed by the nurse in charge.
* Provide direct physical care to a designated group of patients through participation in the care planning, provision and evaluation of patients' needs under the supervision of trained staff.
* Assist other members of the team to ensure a high standard of nursing care.
* Support and supervise junior staff in the provision of care.
* Work under the direction and supervision of Registered Professionals.
* Working to the standards set out in the Code of Conduct for Healthcare Support Workers and Adult Social care Workers in England (Skills for Health 2013).
* Act as Allocated Nurse, observe and interact with patients and document as required in the nursing notes.
* Recognise and respect the patients as individuals with the same rights, needs and emotions as everyone else & promote dignity and self‑esteem at all times.
* Safeguard people by recognising and responding when an adult or child might be at risk from abuse; recognise own limits and ask for help and raise concerns when necessary.
* Escalate safety concerns and act as effective advocates for those who use our services.
* Ensure patients make informed decisions whenever possible based on open and honest dialogue with the patient and their carer & respect patient choices where possible.
* Assist qualified staff in the assessment of patients' needs and the implementation of individual plans of care.
* Become proficient in venepuncture, smoking cessation, health promotion.
* Participate in the facilitation of group activities and run clinics.
* Facilitate in complex case management cases.
* Maintain accurate, legible, comprehensive records (physical observations such as weight, temperature, pulse, respiration and blood pressure) and report significant findings to the nurse in charge.
* Escort patients as required with due regard to safety and security.
* Participate in the observation of patients as per Trust Policy as required, and after appropriate instruction.
* Participate in supervision and appraisal processes to enable reflection and personal development.
* Be open and transparent about practice.
* Identify areas where improvements in safety or quality can be made.
* Work closely with others to improve services.
* Maintain compliance with mandatory training requirements.
Training & Development
* Monthly supervision.
* Annual personal development plans & appraisals.
* Access to internal and external training opportunities.
* Preceptorship Programme.
* Support and guidance with Revalidation.
* Hidden Gem & annual award ceremonies.
Benefits
* Health and wellbeing services.
* Season ticket loans.
* Cycle to work scheme.
* Access to MyTrustBenefits portal offering discounts and free online courses.
* Free use of onsite leisure facilities and free parking for staff.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall number of interviews offered to disabled and non‑disabled people. For more details please go to …
About the Trust
Central and North West London NHS Foundation Trust is a Top Employer Award Winner and works in partnership to provide responsive and dependable primary care, mental health, intellectual disability and substance misuse services to the diverse and culturally rich communities we serve.
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