Job Description
Customer Influence Manager known internally as a Customer Influence & Engagement Manager
Location: Beeston, Nottingham, NG9 1LA -
Salary Range: £46,380 - £48,821 (Dependent upon experience)
Full time permanent post based on a 37.5hr working week. This role is eligible for our smarter working policy to be discussed at interview stage.
This role:
Our Customer Influence and Engagement Managers are at the heart of ensuring resident voices drive meaningful change across MTVH. In this role, you will be responsible for leading and developing our Resident Networksincluding the Neighbourhood Champions Network, Residents Association Network, and the Diversity & Inclusion Forumensuring these groups are empowered to influence our services and shape our organisational culture.
You will play a pivotal role in embedding our refreshed Customer Voice Framework, championing a continuous cycle of listening, insight, co-design, action, and impact. This is about more than gathering feedback; its about making sure that every residents voice is heard, valued, and acted upon, and that our engagement activities are accessible, inclusive, and impactful.
As a Customer Influence and Engagement Manager, youll be:
* Delivering Resident Networks & Forums:
Leading the coordination and development of our key resid...