WHO ARE WE At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile. With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments. A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new. ABOUT YOU We are looking for a passionate and motivated Marketing Assistant to become a valued member of our outstanding Marketing team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity. If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you. JOB SUMMARY We are seeking a motivated and enthusiastic Marketing Assistant to join our marketing team at Pan Pacific London, a Forbes Travel Guide Five-Star awarded luxury hotel in London. This entry-level position is ideal for recent graduates who have completed a degree in marketing or public relations. The successful candidate will support the marketing team with daily marketing communication administrative tasks and assist in the execution of monthly marketing promotional activities and campaigns. This is an office-based role, offering a Monday to Friday schedule, providing an excellent opportunity to kickstart a career in the dynamic field of marketing within the hospitality industry. Your responsibilities will include, but are not limited to: · Assist in the planning and implementation of marketing campaigns across various channels including digital, print and social media. · Support with budget related admin and collating monthly marketing reports. Take accurate minutes of F&B, Wellbeing and PR meetings for the department team. Support with the organisation and upkeep of marketing folders and key team docs. · Perform monthly research on the hotel’s competitors across all channels. · Design basic content creation in Canva or InDesign including menus, flyers and digital assets as well as assisting in briefing in the graphic designer for bigger projects. · Be the champion for website. Assist in maintaining and updating the hotel website and creating component design and overall management. · Guided by the PR Agency and the marketing team, co-ordinate and book media and influencer experiences across rooms, wellbeing, and F&B. · Track all social media platforms for trending news and ideas and assist with the monitoring of guest feedback across the hotel’s social media platforms. · Develop and maintain a content calendar for social media and hospitality notable dates. YOUR BENEFITS WORKING AS A MARKETING ASSISTANT AT PAN PACIFIC LONDON At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy: · Access to Mental Health First Aiders · An extra day off to celebrate your birthday · Cycle to Work Scheme · Employee Referral Scheme · Season Ticket Loan · Enhanced Maternity and Paternity Policies · Eye Care Voucher Scheme · Social and Employee Wellness Activities · Employee Assistance Programme, including 24/7 virtual GP and financial advisors · Two hotel-wide social events per year, plus additional team gatherings · Flexible Work Policy · Complimentary dry cleaning for uniforms and work attire · Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year · Guest Experience Programme · 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London · 30% Discount on internal spa treatments · 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties · Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group · Complimentary meals prepared daily by our chefs · Two fully paid Study Days per year (in addition to annual leave) · Two fully paid Volunteer Days per year (in addition to annual leave) · Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group · Additional perks through YuLife · Dedicated discounts with local eateries ABOUT PAN PACIFIC HOTELS GROUP Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences. Join Our Family in the Heart of the City Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including: · Hotel of the Year – Group (2023) | Catey Awards · Hotel of the Year – London (2022/2023) | AA Hospitality Awards · Forbes Five-Star Rating | 2022/2023 · Forbes Five-Star Rating | 2023/2024 · Forbes Five-Star Rating | 2024/2025 · Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024 · Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025 Be part of something extraordinary, where excellence is recognised, and hospitality is redefined. Eligibility: All applicants for the role of Marketing Assistant must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.