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Job Opportunity: Customer Support Specialist
Our client is seeking a Customer Support Specialist to join their team, providing first-line support and coordination for a range of services and products. This is a great opportunity to work in a fast-paced, customer-focused environment where your problem-solving skills and service mindset will be highly valued.
Role Overview
As a Customer Support Specialist, you’ll be the first point of contact for customers—resolving issues, answering inquiries, and ensuring a seamless experience. You’ll play a key role in maintaining high service standards and building strong customer relationships.
Key Responsibilities
* Respond to inbound customer service inquiries and resolve complaints effectively.
* Troubleshoot issues and escalate when necessary.
* Document all customer interactions clearly and accurately.
* Provide product and service guidance tailored to customer needs.
* Collaborate with internal teams to ensure timely resolution of issues.
Qualifications
* Degree or equivalent experience preferred.
* Strong communication and problem-solving skills.
* Proficiency in Microsoft Office, Salesforce, Oracle, and Power BI is a plus.
* Experience in finance, sales, or project management is advantageous.
Key Skills
* Customer Focus
* Data Gathering & Analysis
* Service Excellence
* Communication
* Tech Savvy (Microsoft Office, Salesforce, Oracle, Power BI)
Why Join?
* Work in a collaborative and supportive environment.
* Gain exposure to industry-leading tools and technologies.
* Access to networking opportunities and career development.
Job Title: Customer Service Representative
Location: Solihull, UK
Job Type: Contract to Hire
Trading as Aston Carter. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Aston Carter is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group").
If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* Administrative and Support Services, Office Administration, and Manufacturing
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