Court Usher - HMCTS via Brook Street
Location: Wood Green Crown Court, London (fully onsite, 5 days per week)
Salary: £13.78 per hour + Pension & Holiday Pay
Contract Type: Full-Time, TEMPORARY WORKING VIA OUR AGENCY (6 months, potential to extend)
Hours: Monday to Friday, 9:00 AM - 5:00 PM (37 hours/week)
About the Role
We're seeking a Court Usher to join our Government client's team at Wood Green Crown Court. This is an excellent opportunity to gain valuable experience within the public sector, supporting the smooth running of the justice system and ensuring that court hearings operate efficiently and professionally.
Key Duties and Responsibilities
Courtroom Operations: Prepare, open, and close courtrooms, ensuring all materials and participants are ready for hearings.
Support and Escort Court Users: Assist and guide witnesses, defendants, and visitors to the correct locations, providing reassurance and clear information.
Announce Cases and Legal Representatives: Call legal professionals and announce cases in order, ensuring hearings proceed on time.
Manage Files and Documents: Handle legal bundles, deliver and collect files, and securely dispose of confidential materials.
Customer Service: Respond to inquiries from court users, offering clear and respectful communication Jury and Witness Support: Supervise jury deliberations and administer oaths to witnesses.
Administrative Support: Perform photocopying, data entry, and general office support duties as needed.
Skills and Attributes Required
Professionalism & Punctuality: Maintain a high standard of conduct and reliability.
Discretion & Confidentiality: Handle sensitive information responsibly.
Strong Communication: Clear, polite, and confident in dealing with the public and professionals.
Customer Service: Empathetic and helpful approach to all court users.
Teamwork & Initiative: Work effectively both independently and as part of a team.
Calm Under Pressure: Stay composed in busy or challenging situations.
IT Skills: Competent in Microsoft Office and comfortable following digital processes.
Experience
Previous experience in a customer-facing enviroments
Administrative experience within a structured environment is advantageous.
Pre-Employment Checks
Successful applicants must pass security clearance, including:
DBS (Criminal Record) Check
Employment and Reference Checks (covering the last 3 years)
You may also be asked to provide character references to cover any periods of unemployment.
How to Apply
apply online or please send your CV and mobile contact number with the job title to
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group