Job Purpose:
To provide an efficient and courteous service to all customers (owners, residents, visitors). Assist in setting up and operating soft services operations. Develop and implement IMS Procedures, training plans, all routine and periodic cleaning schedules.
Principal Accountabilities:
1. To assist Operations Manager in day-to-day operation to ensure that a high level of cleanliness and hygiene is maintained in all areas maintained by EFS Facilities Services
2. To maintain records in the assigned areas for communication, improvement and auditing purposes
3. To secure effective customer relations and feedback
4. To pro-actively liaise with suppliers to purchase appropriate, cost effective chemicals and other operating supplies as required
5. To assist with the preparation of annual budgets and be aware of monthly results of the actual budget
6. To participate in developing and implementing new departmental standards and procedures
7. To train, coach, develop and motivate subordinates to meet and exceed companies and customer expectations
8. Monitor service and team work on a regular basis and counsel employees as needed
9. Conduct regular walk around reports at all areas and do follow – up as needed
10. Assists with rotation cleaning schedules and special cleaning projects
11. To liaise with Technical department on outstanding maintenance issues for common areas and initiate a corrective action as needed
12. Ensures that all employees follow safety rules and procedures and takes corrective action to improve safety of work areas
13. Utilise leadership skills and motivation techniques in order to maximise employee’s productivity and satisfaction
14. To assist with the preparation and implementation of annual vacation plan, yearly performance appraisals
15. Conduct regular meetings with subordinates and carry out regular follow up
16. On issues discussed
17. To service all assigned areas in a timely manner by scheduling subordinates effectively
18. To ensure supervision of all maintenance and service of equipment on a regular basis and assure all set safety and security procedures are adhered to
19. Report any damage or breakage of property to Help Desk and follow up on maintenance reports
20. To safeguard and control all company assets in an efficient way to meet procedures and departmental budget
21. Prepares payroll and monitors overtime requirements
22. Conduct all duties required from the management and superior Manager
23. Maintain a favourable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment
About the role
24. Diploma in Hotel Management, formal training within a large janitorial company or 4/5 star hotel environment
25. Experience in similar position
26. Should have very good communication skills in English with strong interpersonal and leadership skills
27. Must be willing to accept challenges and be a team player
28. Knowledge of MS Outlook, Word & Excel, Power Point applications is mandatory
Other factors:
29. Smart and presentable
30. Good communication skills and effective customer service approach
31. Good written and oral command of the English language
EMCOR UK benefits
Not Specified