Role Overview and Purpose
Sitting within our newly formed PMO Team, the Resource Manager ensures successful delivery by aligning the right people, skills, and capacity to competing organisational priorities. Acting as the bridge between planning and execution, they support resource allocation based on skills, balance competing demands, and mitigate risks caused by constraints. By providing visibility of resource availability and cost implications, the Resource Manager enables informed decision-making at our key governance gates, ensuring projects are feasible, sustainable, and delivered on time and within budget.
Key Responsibilities
Work directly with Team Managers to establish the BAU/project resource available to projects and programmes
Manage and apply a skills matrix throughout all stages and gates of our Change end-to-end process
Support prioritisation meetings by clearly demonstrating what available resource we have and when this is available
Forecast future resource requirements from point of new demand right through to end of our change process
Support and advise colleagues on how to articulate, present and request resource requests for their projects/programmes
Support the Head of PMO to continuously review progress to ensure that estimates for time are on track and accurate
Forecast and model the impact of taking longer or shorter than planned to complete tasks. This should reflect both the delivery timescales of the current piece of work and the knock-on impact on subsequent phases or projects
Work closely with our Finance team to ensure resource is accounted for in the most efficient way and capitalised where possible
Support improved ways of working around time recording and champion the use/implementation of any Resource Management tools
Consistently monitor resource availability and utilisation across the whole change landscape including all Transformation Programmes, Projects and Continuous Improvement
Establish and maintain a best practice skills matrix. Use this to overlay against our Change roadmap to highlight any gaps over the next 12 months
Identify and escalate over- or under-utilised resources and skill sets
Be able to support Business Cases where more resources or skills are required in a way that clearly demonstrates value for the Change landscape
Resolve resource conflicts and ensure optimal deployment and communicate resource decisions and constraints clearly
Create and present regular reports and dashboards on resource utilisation, availability, and forecasting
Skills, Experience and Qualifications required:
35+ years in resource management, project coordination, or adjacent PMO roles
Experience working across multiple departments
Able to own, advise on and administer resource management tools (e.g., MS Project, Excel,)
Proven track record of supporting large-scale programs or portfolios with multiple size change initiatives
Strong understanding of IT roles and responsibilities
Strong stakeholder management able to confidently approach and engage with team managers and colleagues
Strong data analysis and presentation skills
Exposure to strategic workforce planning or talent management is beneficial
Degree in Business, Project Management, HR, or a related field
Project Management certifications (e.g. PRINCE2, PMP, or PMI-RMP) are
advantageous.