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Senior Digital Product Manager - HomeCare, Memberships & OD
Location: Windsor / Flexible UK locations
Working Pattern: Hybrid, with flexibility including option for compressed hours
Overview
Join Centrica Home Product & Design as a Senior Digital Product Manager and take ownership of our digital sales strategy working with brands such as British Gas. Youll lead and develop a small team, working in an agile environment to deliver exceptional customer experiences and drive commercial growth.
About the Role
As Senior Digital Product Manager, you will:
* Drive Continuous Improvement: Challenge the status quo-your own ideas and those of others-to deliver meaningful growth.
* Own the Digital Sales Strategy: Shape key product hypotheses into impactful features or functionality. Use measurable product principles and OKRs to assess performance and identify areas for improvement.
* Champion Customer-Centricity: Stay ahead of market trends and competitor offerings. Use customer insights to inform product development and digital strategy in fast-moving markets.
* Design Exceptional Experiences: Collaborate with UX and UI teams to create seamless, innovative customer journeys that deliver best-in-class experiences and drive conversions.
* Collaborate Across Functions: Work closely with Propositions, Content, Marketing, and Technology teams to launch and optimise features that enhance the ecommerce experience.
* Manage the Backlog: Own and prioritise the product backlog based on value vs. effort-not just stakeholder requests. Be confident in challenging and pushing back where needed.
* Champion Agile Practices: Advocate for Agile methodologies across the business, demystifying the process and demonstrating its value.
* Build a High-Performing Team: Partner with the Scrum Master to lead a high-performing squad. Actively participate in sprint ceremonies and foster a culture of continuous learning.
What Were Looking For
Essential
* Proven track record in ecommerce and product management
* Deep experience in data-led product optimisation, including A/B and multivariate testing, user research (qualitative and quantitative), and analytics
* Strong understanding of digital performance and conversion metrics
* Passion for data, insights, and performance-driven decision making
* Experience collaborating with Technology, UX/UI, and Design teams in an agile environment
Desirable
* Ability to prioritise based on value vs. effort
* Expertise in writing user stories that put customer needs first
* Structured approach to moving from hypothesis to outcomes (e.g., through user story mapping or design sprints)