My client is looking for a driven Sales and Guest Experience Coordinator to join their team of passionate local travel experts who are deeply rooted into the Cornish way of life and protecting Cornwall and our planet.
As one of the Sales and Guest Experience coordinators you will contribute to drive the sales, bookings and guest experience for their incredible portfolio of Cornwall's finest holiday homes and grow guest retention by ensuring exceptional service standards throughout the entire customer journey.Reporting to our Head of Sales and Guest Experience you’ll be part of the Guest Experience team to ensure every guest has a holiday experience like no other.
This role will suit a driven individual with demonstrable sales and customer service experience, ideally in a travel setting or the hospitality industry eg Hotel reception, self catering resort, holiday park settings.
If that sounds like you, read more about the role below.Job Purpose
* Passionately create a holiday experience like no other for every guest, at every point of the customer journey: from booking to check out and beyond, through:
* Enthusiastically generating and converting holiday sales
* Ensuring all sales and service interactions provide a positive, customer-centric and solution-focused experience for both the guests and property owners: pre-arrival, during the guest’s holiday and after departure
Key Tasks