Come Join Our Fantasic Team Delivering the Best Holidays at Northumbria Coast & Country Cottages Fixed Term Contract - 6 months Pay: £12.21 per hour Working Hours: 32 hours per week Days of Work: 4 days per week - Monday, Thursday, Saturday, Sunday Location: Seahouses and Alnmouth About the Role: You will be responsible for checking our properties for cleanliness, identifying any maintenance issues, responding to any shortfalls, and recognising areas requiring remedial attention that could affect the quality of service we provide. You will also ensure cleanliness standards are consistently met and provide constructive feedback to cleaners on performance and areas for improvement. Building strong relationships with both suppliers and cleaners is a key part of the role, along with completing day-to-day administration tasks. You will assist in the preparation of linen for changeover days, take delivery of hire linen from the supplier, and manage the control and return of dirty linen. Covering around 5–7 visits per day, you will be travelling to properties in a work vehicle across our 180-strong portfolio, from Berwick-upon-Tweed to Amble, and inland to Wooler. You’ll be actively involved in the daily operations of the Brand Managed Services housekeeping team, ensuring high standards are upheld to deliver an exceptional guest experience. As part of a rota, you will also provide out-of-hours assistance to property owners and guests, responding to and successfully resolving any guest issues that may arise. What You’ll Do: Ensuring all allocated properties are visited and inspected within required timeframes Ensure the allocated property portfolio is presented to the highest standard at all times Identifying any maintenance issues and reporting for repair in a timely manner Following up to ensure any shortfalls or repairs have been carried out in the required timeframes Building strong relationships with suppliers and cleaners Assist in the preparation of linen for changeover days Control of returning dirty linen Ensure cleanliness standards are consistently met Taking delivery of the hire linen from the supplier Responding to and successfully resolving any guest issues Completing any day-to-day administration tasks Provide feedback to cleaners on standards and areas of improvement Ensure policies and procedures are followed to include COSHH and manual handling What You’ll Bring: ✅ A full clean UK driving licence ✅ Ability to work independently and as part of a team ✅ Strong attention to detail and problem-solving skills ✅ Ability to remain calm and focused under pressure ✅ Flexible attitude towards tasks and working hours ✅ Good numerical skills and ability to use own initiative Who Are Northumbria Coast & Country Cottages? Established in 1981, Northumbria Coast & Country Cottages have over 40 years' experience of offering a superb selection of over 500 personally inspected holiday cottages together with a friendly and professional service. A truly fantastic formula for creating wonderful and memorable holidays. As part of Sykes Holiday Cottages, Northumbria Coast & Country Cottages is committed to creating lasting holiday memories with a positive social and environmental impact. Why You’ll Love Working With Us At Northumbria Coast & Country Cottages Sykes, we believe in doing right by our people: Annual bonus scheme linked to company performance. ✈️ Generous holiday allowance extra days with long service Option to purchase extra holiday days if you wish. A day off for your birthday ✋ 2 volunteering days per year. Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay). Pension scheme with employer contributions Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family. ️ Special offers and discounts designed to enhance your overall wellbeing. ❤️Health cash plan & life assurance. Training & development opportunities. 24/7 mental health support. Employee savings scheme Long service awards and company events We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help. Apply now and help us create amazing holidays with Northumbria Coast & Country Cottages !