Job Title: Salon Manager
Location: Wrexham
Salary: £26,000 plus
Job Type: 35-40 hours per week (Flexibility required for evenings, weekends, and bank holidays)
Role Purpose
The Salon Manager oversees all day-to-day operations, ensuring the highest standards of customer service, salon performance, staff management, and compliance with health, safety, and legal requirements. This role is responsible for achieving sales targets, motivating the team, and maintaining a welcoming, safe, and profitable salon environment.
Key Responsibilities
1. Manage the daily running of the salon, ensuring smooth and efficient operations.
2. Oversee customer service standards and ensure all clients receive an excellent experience.
3. Achieve and exceed salon sales and service targets (e.g., tanning packages, product sales).
4. Monitor and manage salon budgets, expenses, and profitability.
5. Oversee stock control, ordering, and supplier relationships.
6. Lead, motivate, and supervise Sales Assistants and Support Assistants.
7. Create staff rotas to ensure adequate coverage, including evenings, weekends, and holidays.
8. Provide ongoing training, coaching, and performance reviews for team members.
9. Support recruitment, onboarding, and probation management for new staff.
10. Handle disciplinary and grievance issues in line with company policies.
11. Ensure compliance with all health and safety legislation, including tanning regulations, hygiene, and safeguarding.
12. Conduct regular risk assessments and safety checks.
13. Ensure age verification and Challenge 25 policy is strictly enforced.
14. Maintain accurate records (staff training, customer incidents, equipment maintenance).
15. Handle customer complaints and resolve issues promptly and professionally.
16. Support marketing campaigns, promotions, and local outreach to drive new business.
17. Maintain high standards of presentation in the salon (cleanliness, displays, signage).
18. Build customer loyalty through excellent service and membership schemes.
Pay & Benefits
19. Competitive salary (based on experience).
20. Paid holiday entitlement (5.6 weeks pro-rata).
21. Staff perks: Free monthly tanning allowance - 30% staff discount on cosmetics.
22. Pension scheme eligibility in line with UK law.
23. Opportunity for performance-based bonuses.
Essential:
24. Previous experience in retail, salon, leisure, or hospitality management.
25. Strong leadership skills and ability to motivate and manage a team.
26. Excellent organisational, planning, and problem-solving skills.
27. Confident communicator with strong customer service and complaint-handling ability.
28. Sales-focused, target-driven, with experience achieving business goals.
29. Sound knowledge of health & safety compliance and staff management procedures.
Desirable:
30. Experience in tanning, beauty, or personal care industry.
31. Knowledge of salon software / booking systems.
32. Local market knowledge and ability to drive business growth.