Here at CarFinance 247, we currently have a fantastic opportunity available for Customer Support Executive to join our vibrant Sales Support team! As a Customer Support Executive, you will be responsible for ensuring our customers receive a seamless journey when finalising their perfect car purchase.
Our friendly Customer Support Executives are responsible for managing a client base daily, this role involves handling a mixture of heavy administration duties such as checking/verifying of documents and making outbound calls to our customers where necessary, as well as helping our customers at the end of the customer journey who need support completing their finance documents and/or understanding their finance agreements.
Hours are full time, 37.5 hours per week. Mon-Fri shifts are between the hours of 9am-7pm. 2 in 4 Saturdays on a rotating basis, 9am-5:30pm and 1 in 4 Sundays on a rotating basis.
Responsibilities Include:
1. Managing a client base and working alongside our Customer Account Managers to help provide a seamless journey for our customers.
2. Providing the link between the sales team and other internal teams, ensuring a smooth process for our customers.
3. Assisting with all pre & post sales activities, such as document checking/verifying.
4. Providing a helping hand for customers who need support completing documents or understanding their finance agreements.
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