Overview
Associate Director NI & ROI | Honeycomb Jobs | Recruiting top Business Support talent for the Professional Services sector. ERF Cert RP
Honeycomb is partnering with a nationwide Pension Administration company to recruit for a Pension Quality Assurance Manager to join the team based in Belfast. The role is full time and permanent.
The Company
Our client is passionate about helping organisations and individuals navigate the complexities of pensions, benefits, and investments. They combine innovative thinking with deep industry expertise to deliver exceptional client service. They support the Pensions Dashboard Programme, a transformative initiative that empowers individuals with better access to their pension information.
To support this critical work, our client is seeking to recruit a Quality Assurance Manager to lead and enhance the QA function within the Pensions Administration team.
The Role
As a Quality Assurance Manager, you will play a pivotal role in ensuring the accuracy, compliance, and efficiency of the pensions administration processes. You\'ll lead the development and implementation of QA frameworks across key areas including GMP Equalisation (GMPe), Pensions Dashboards, and core administration activities. Our client is looking for someone with proven managerial experience in Quality Assurance, ideally within a Third Party Administrator (TPA) environment, and with a strong understanding of Defined Benefit (DB) and Defined Contribution (DC) pension schemes. Your team will focus on reviewing procedures, processes, and adherence to standards, as well as identifying and resolving data quality issues across member and scheme events. You\'ll work collaboratively with internal teams to uphold quality standards, pinpoint root causes of inefficiencies, and create recommendation reports that support ongoing improvement.
Key Responsibilities
Leadership & Team Development
* Coach and guide team members to achieve high performance.
* Foster a collaborative, inclusive, and innovative team culture.
* Align team goals with organisational strategy and change initiatives.
Quality Assurance in Pensions Administration:
* Conduct quality checks to ensure compliance with regulations and internal policies.
* Identify and resolve data discrepancies and inefficiencies.
* Develop and maintain QA frameworks and tools.
* Collaborate with teams to ensure accurate member data and benefit processing.
* Stay ahead of legislative changes and update processes proactively.
* Benchmark QA practices to drive best-in-class operations
Continuous Improvement & Stakeholder Engagement
* Define and monitor QA KPIs, reporting trends to senior leadership.
* Recommend strategic improvements based on QA findings.
* Liaise with internal stakeholders to ensure governance alignment.
* Support client teams with QA reporting for trustee meetings.
* Stay informed on industry developments and emerging technologies.
Pensions Dashboard Programme
* Lead integration of the Dashboard into existing processes.
* Review data readiness and ensure compliance with regulatory standards.
* Test data feeds and systems linked to the Dashboard.
* Provide expert insights during internal and external audits.
Audit & Certification Management
* Lead preparation and completion of external audits including:
* ISO9001
* AAF 01/20
* PASA Accreditation
* Institute of Customer Services Membership
* Act as primary contact for auditors and certification bodies.
Criteria
* Proven experience in pensions administration and quality assurance.
* Strong understanding of regulatory frameworks and industry standards.
* Excellent leadership, communication, and stakeholder management skills.
* Analytical mindset with a focus on continuous improvement.
* Experience with audit preparation and certification processes is a plus.
* Proficient in using pensions administration systems and quality assurance tools.
Package
* A competitive salary and market leading bonus scheme with stretch targets for high performance
* Study support to help you achieve professional qualifications, with salary increases for exam passes
* Development and training opportunities to support your career ambitions throughout your time with us
* A friendly, and supportive team who will help you to deliver your best work
How to Apply
To apply for this role, submit your CV via the application form provided. Alternatively, to speak in absolute confidence about this opportunity, please contact Louise Quinn at Honeycomb Jobs.
Disclaimer
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Please note, we are receiving an exceptionally high number of applications and may be unable to shortlist candidates who do not meet the specific requirements for this role. Due to the volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Quality Assurance
* Industries
* Pension Funds
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