Overview
Senior Retail Sales Advisor at Brewers Decorator Centres, Leatherhead. Provide exceptional service to customers in store and support the Branch Manager. Experience with our products isn’t strictly necessary if you are a natural leader with strong customer service, sales experience and team working skills.
Located on Ryebrook Industrial Estate, our Leatherhead store is an invaluable supplier to trade and retail customers with a comprehensive range of designer and trade paints, wallcoverings and decorating materials. Brewers is renowned for friendly and knowledgeable customer service. Branch hours: Monday to Friday 7am – 5pm; Saturday 8am – 5pm.
Role details
Hours: 40 hours per week over 5 days. Schedule: Monday to Friday with Saturdays on a rota. Salary and benefits: Competitive salary plus pension and company benefits.
Responsibilities
* Assist the Branch Manager with developing the branch and the team, including deputising in their absence
* Provide exceptional service to customers in branch to uphold Brewers’ reputation
* Have keyholder responsibilities, cashing up and associated supervisory tasks
* Allocate work to the team, keeping them motivated and driven
* Use product knowledge to provide recommendations and help customers find the best product for their needs
* Plan and agree sales forecasts with the Branch Manager in line with company targets
* Ensure orders and enquiries are dealt with and followed up promptly
* Mix paint for customers, process specialist orders, and request stock within the branch network
* Build relationships with customers to fully identify their needs and provide a comprehensive service
* Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
* Assist with stock maintenance in the branch
Who we are looking for
* Experience in a retail environment, ideally in a team leader or supervisory role
* Exceptional customer service and communication skills to translate customer requirements into product recommendations
* Highly motivated with the drive to succeed
* Approachable with an open and friendly personality; happy to help both customers and colleagues
* Ability to motivate and inspire colleagues to achieve high levels of customer service
* Enjoys teamwork but can be relied upon to work independently when required
* Keen to learn, develop skills and progress within the industry
* Ideally lives close to the store to respond to potential out-of-hours alarm calls
* An interest in the industry is advantageous but not essential; product training will be provided
Benefits
* Competitive salary
* 31 days holiday including bank holidays, increasing with service
* Free life assurance
* 5% employer pension contributions (subject to employee contributions)
* Access to Stream for earned wage access
* Employee Assistance Programme
* Virtual GP service
* Medicash (optional funded scheme)
* Brewers colleague discounts
* Discounts with selected partners and high street brands
* Additional financial assistance such as Cycle to Work, Season Ticket Loans and Helping Hand Loan
* Staff uniform and uniform cleaning tax relief
* Comprehensive induction and ongoing development
To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form.
We understand that neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process. We are committed to providing every candidate the opportunity and environment to succeed and will support any reasonable request where we can.
Other job titles associated with this role include Senior Retail Assistant, Retail Senior, Retail Supervisor, Retail Team Leader, Retail Manager, Team Leader, Senior Shop Assistant, Senior Stock Assistant.
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