A growing Wokingham-based business is looking for an experienced Customer Service Team Leader to manage a team of Customer Service Advisors. The team plays a key role in handling sales enquiries and after-sales support, helping the business grow while improving operational efficiency. This role is ideal for a proactive leader with experience in continuous improvement and digital transformation, looking to drive change and enhance the customer experience. The role is initially office-based in Wokingham, moving to a hybrid working model shortly, with hours of 8:45 AM–5:30 PM Monday to Thursday and 8:45 AM–5:00 PM Friday. Key Responsibilities for the Customer Service Team Leader role are: * Lead and manage a team of Customer Service Advisors. * Collaborate with the wider sales team to meet customer needs. * Drive continuous improvement and digital transformation projects. * Optimise the customer journey, implementing efficient processes and digital solutions. * Monitor performance, coach team members, and support development. * Ensure compliance with policies, procedures, and health & safety requirements. * Undertake additional duties as reasonably required. Skills & Experience for the Customer Service Team Leader role are: * Proven experience managing a customer service team. * Strong track record in continuous improvement and digital transformation. * ...