At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
This role is within UK Credit Risk organisation led by UK Chief Risk Officer with the objective to drive responsible growth with best-in-class credit risk strategies through the card lifecycle. We believe in data-driven approach and team collaboration to transform your insights into impactful business strategies.
The position provides a unique opportunity for an individual who is driven and analytical to make a difference by defining and implementing lending and governance strategies for UK consumer and Small Business credit cards. The individual would be responsible for driving strategies, including proactively identifying opportunities or new data solutions to enhance existing frameworks, implementing strategy changes, monitoring internal and industry trends, and collaborating with various internal and external stakeholders. The successful candidate is expected to have a comprehensive understanding of consumer credit bureau tradeline data and extensive knowledge of UK industry lending products and dynamics. The individual should also be familiar with UK regulatory requirements such as CONC and Consumer Duty. The individual is required to have experience of processing large unstructured datasets and have strong problem-solving abilities.
The responsibilities include:
1. Evaluating existing bureau tradeline data or new data sources and stay abreast of industry trends to build upon existing affordability frameworks, and deliver profitable growth strategies, as well as improved customer outcomes
2. Innovating and optimising lending strategies to improve performance efficiencies and customer experience.
3. Collaborating closely with business partners and compliance to drive enterprise-wide projects for the UK market and to achieve sustainable growth objectives
4. Presenting recommendations to risk committees and lead the strategy implementation independently
5. Driving operational excellence and ensuring full compliance with regulatory requirements
Minimum Qualifications:
6. 3+ years of experience in unsecured lending (credit card is a plus!)
7. Experience with data-driven analytical tools (e.g. SQL, SAS, HIVE/HADOOP, R, Python, Tableau) to process unstructured dataset in order to extract insights, identify trends, and inform business decisions
8. Comprehensive understanding of UK Consume Credit Bureau Tradeline data
9. Familiar with UK CONC and Consumer Duty requirements on creditworthiness and affordability
10. Be curious and have a problem-solving mindset, ability to drive process change independently
11. Strong analytical skills and sound business acumen, and interpersonal skills to collaborate with stakeholders across functions
12. Good communication and persuasion skills with an ability to translate technical analysis into business strategy recommendations in laymen’s term
13. Demonstrates the ability to successfully manage multiple priorities under pressure
14. Advanced degree in quantitative or a related field is preferred
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
15. Competitive base salaries
16. Bonus incentives
17. Support for financial-well-being and retirement
18. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
19. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20. Generous paid parental leave policies (depending on your location)
21. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
22. Free and confidential counseling support through our Healthy Minds program
23. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.