Overview
We are looking for a Service Manager (Urgent Community Response) to join our team. The UCR Service Manager will provide operational supervision and direct non-clinical management across the Urgent Community Response (UCR) Hub. The UCR service delivers rapid, two hour interventions by a multidisciplinary team to help residents remain independent and prevent avoidable hospital admissions. Local Care Direct acts as the single point of contact for this service, supported by a team of nonclinical care navigators and clinicians. The Service Manager is responsible for ensuring the service operates in line with Care Quality Commission (CQC) standards, driving high‑quality performance, continuous improvement, and service development. Working in collaboration with LCD Support Services, the post holder will ensure appropriate staffing, resources and equipment are maintained within agreed budgetary parameters. They will also work closely with system partners, stakeholders and the LCD Clinical Lead to strengthen the service offer, share best practice and support integrated models of care. In addition, the Service Manager will provide day to day operational coordination and act on behalf of Local Care Direct within the Kirklees Alliance, ensuring effective partnership working and delivery of service outcomes. Local Care Direct is a Social Enterprise organisation providing a wide range of healthcare services in Yorkshire. We are a community‑owned organisation, independent from the NHS, and committed to putting patients first.
Responsibilities
* Be the point of contact for non‑clinical operational issues within the UCR Hub Team and the wider service area.
* Identify and evaluate new and innovative ways for service improvements and cost effectiveness, making recommendations to the Head of Contact Centre Operations.
* Ensure agreed productivity levels from the non‑clinical team are achieved.
* Work in partnership with LCD support service departments to ensure appropriate level of staffing and operate within an agreed framework which supports the recruitment and retention of staff.
* Work in partnership with LCD support service departments to ensure Standard Operating Procedures are adhered to.
* Work within the scope of agreed business objectives as set out in the LCD Operational Plans.
* Define and document UCR Hub process and service standards ensuring these are reviewed and updated to reflect changes.
* Work with the Head of Contact Centre Operations to support change management principles whilst adapting to changing needs and new developments within the company.
* Develop the use of SystmOne as the core business system for the delivery of the UCR Hub Service.
* Ensure relevant performance data is monitored and used to support continuous improvement within service delivery.
Nothing matters to us more than people – the way we treat our patients and the people who work for us; the way we do things and our commitment to keeping our promises are what we value most.
We do what we say we will do and we do it well.
Benefits
* NHS Pensions
* NHS Discounts (Blue light card)
* Hybrid Working
* Comprehensive Staff Training programme
* Modern working environment with a positive atmosphere
* Health & Wellbeing group to support staff
* Supportive and Friendly team
* Annual Awards focused on raising money to support local charity
#J-18808-Ljbffr