Job Description
Workplace Experience Manager
Location: Bristol
Contract Type: Permanent
Job Description
The Workplace Experience Manager is key to the ongoing delivery of brilliant basics on site. Along
with continually improving service delivery, meeting the contract objectives and the strengthening
of the customer relationship. The role is essential to delivering the contract expectations whilst
maintaining Account performance. It is that requires a strong proactive can-do attitude and a high
degree of initiative.
Key Responsibilities
• Operational Performance improvements against SLA / KPI’s
• Health & Safety performance
• Financial reporting and targeted requirements
• Statutory Compliance
• Asset management and replacement programmes
• Engage with internal and external stakeholders to develop best in class buy or build strategy for services
• Delivery of service excellence across all service lines, including assisting with the implementation of ISS Key concepts and
development of Lighthouse sites.
• Promote a strong safety culture, with adherence to company processes for risk assessment, training, safe working, accident reporting and investigation
Professional and Personal Competencies/Qualifications
• Previous FM/Management experience
• Preferably IOSH or NEBOSH qualification
• Abilit to understand the customer requirements and translate them into successful operations
solutions
• Good IT skills
• To act at all times with integrity and professionalism, demonstrating the ISS values of Honesty,
Entrepreneurship, Responsibility, quality and Unity
• Must be self motivated, energetic and able to take a flexible and agile approach in a demanding
environment
• Proven experience of operating in a similar role and environment
• Excellent communication skills
• Practical experience in Hard/Soft service contract delivery and knowledge of understanding
• Leadership –People Management/Planning & organising/Influence/Customer Focus
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com