Job Title: Trainee Service Advisor
Location: Advance Motors Slough
Salary: £26,000 OTE – £30,000 OTE (included basic salary & on target earnings)
Job Type: Full-time, Permanent
About Us:
Advance Motors is proud to represent the Vauxhall, Citroën, and Peugeot brands across our dedicated branches. With a focus on customer care, quality, and efficiency, we aim to deliver an exceptional service experience for every customer. Our team is at the heart of what we do — and we're looking for passionate individuals to join our growing service department.
The Role:
As a Trainee Service Advisor, you'll be the key point of contact for customers requiring servicing, repairs, parts, or MOTs. You will manage service bookings from start to finish, liaise with workshop technicians, and ensure a smooth and professional experience for all customers — whether they're behind the wheel of a Vauxhall, Citroën, or Peugeot.
Full training will be provided.
Key Responsibilities:
* Greet customers in a professional and welcoming manner, understanding and clarifying their service, MOT, or repair needs.
* Manage customer bookings and communicate effectively throughout the service journey.
* Provide accurate estimates and invoices for service and repair work.
* Promote additional work identified via VHCs and upsell service plans or manufacturer-approved accessories.
* Liaise with the workshop to ensure timely completion of vehicles.
* Support parts enquiries — including checking availability, providing quotes, and processing sales.
* Answer customer queries in person, over the phone, and via email in a clear and friendly manner.
* Maintain up-to-date product knowledge across Vauxhall, Citroën, and Peugeot offerings.
Candidate Profile:
* Previous experience in an aftersales/service/parts role within the automotive industry would be preferred, but mot essential.
* Confident, customer-focused, and commercially aware.
* Ability to multitask and work efficiently under pressure.
* Strong organisational and communication skills.
* A team player who takes pride in delivering outstanding service.
* Mechanical awareness or good understanding of automotive products and services.
* Full UK driving licence is essential.
What We Offer:
* Competitive salary and uncapped bonus scheme
* Manufacturer training (Vauxhall, Citroën, Peugeot)
* Company pension scheme
* Staff discounts on servicing, repairs, and MOTs
If this role is of interest, please do apply
Job Type: Full-time
Pay: £26,000.00-£30,000.00 per year
Ability to commute/relocate:
* Slough SL1: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Do you have basic technical knowledge about vehicles or a general technical background?
Work authorisation:
* United Kingdom (required)
Work Location: In person