Job Title: Supplier Onboarding & Digital Integration Lead
Location: Nottingham Support Office
Contract: 12 Month FTC
Shift Pattern: Full Time
Hours; 37.50
Recruitment Partner: Matthew Nelligan
Overview
The role is key in supporting our suppliers in the provision of accurate and consistent product data to the required implementation deadlines. In doing so it will require a full review of the onboarding process with various partners across the business with the end result getting new products and updates through quicker and of increased quality for customers and colleagues. You will work directly with suppliers to guide them through the onboarding process, troubleshoot common problems, and make sure they have clear, easy-to-follow information at each step.
It also involves close coordination with internal teams such as Trading, Master Data, Digital Product Enrichment and the wider Digital Services team to improve the onboarding journey, remove recurring pain points, and support more consistent ways of working. Strong organisational skills and a background in project management or structured process improvement will be an advantage in driving change and keeping documentation and communication clear and up to date.
Key Responsibilities
Helping Suppliers Get Set Up in PIM
* Guide new suppliers through the onboarding process and help them understand what's needed to start enriching products.
* Work with teams across the business to make sure the technical steps required for suppliers to be granted access to PIM are completed as quick and efficiently as possible.
* Stay close to the end-to-end process to make sure suppliers aren't delayed by missing steps or unclear instructions.
Solving Supplier Issues
* Be a go-to contact for suppliers who are stuck or facing common problems, especially in systems like PIM.
* Work with Digital, Trading, and Master Data teams to help resolve issues quickly and effectively.
* Spot trends in the types of problems suppliers experience and help shape improvements to prevent them from recurring.
Working with the Digital Product Enrichment Team
* Collaborate closely with the Digital Product Enrichment team to understand what challenges they face when supporting suppliers.
* Help surface recurring supplier issues that are slowing down enrichment and work together to find practical solutions.
Improving Supplier Guides and Resources
* Keep supplier documentation up to date including user guides, how-to documents, FAQs, and onboarding packs. Materials should be made clearer, easier to follow, and more aligned with how suppliers use our systems.
Making Onboarding More Consistent
* Understand how supplier onboarding is currently handled across different categories and teams i.e. current fast track projects.
* Identify where processes differ or cause confusion and help define a more consistent, streamlined approach.
* Provide internal teams with tools, checklists, or templates to make supporting suppliers easier and more efficient.
Supporting Supplier Communication
* Help deliver clear and consistent messages to suppliers whether for project rollouts, system changes, or process updates.
* Make sure suppliers always have access to the latest versions of guides and instructions.
* Work with internal teams to coordinate when and how supplier communication takes place.
What you will need to have:
* Experience working with suppliers or onboarding processes in a retail, FMCG, or digital environment.
* A good understanding of product data, enrichment processes, or systems like PIM.
* Strong communication skills, able to explain things clearly and write easy-to-understand guidance whilst also being able to engage large groups of stakeholders in person.
* Confidence working across multiple teams and following up to get things done.
* Organised and detail-oriented, with a proactive, problem-solving mindset, you enjoy helping others and making processes better.
* Some exposure to project coordination or structured process improvement is helpful, especially in environments where multiple stakeholders are involved.
Nice to Have
* Familiarity with vendor master data or article creation processes.
* Exposure to digital transformation or supplier experience improvement projects.
* Project management training or certification (e.g. Prince2, Agile, PMP, or equivalent).
Our benefits
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires you to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. #J-18808-Ljbffr