Job Title: Deputy Renewals ManagerLocation: Unity Insurance, Lancing, West Sussex, BN15 8UWSalary: £37,800 per year, Band F, Level 3Hours: Full-time, 35 hours per week - 5 days a week during probation. Option to work from home up to 2 days a week after probation.Contract: Permanent About the Role: This role sits within a young, diverse team united by a strong commitment to excellent customer service. As Deputy Renewals Manager, you will oversee and coordinate work across part of the Renewals team, providing day-to-day leadership, coaching, and technical support. What you'll do as a Deputy Renewals Manager: Lead and motivate a telephone-based renewals team to deliver high-quality customer serviceAct as Deputy to the Renewals Manager, supporting income targets and day-to-day performanceCoach and performance-manage team members, acting as first point of escalationOversee renewals, MTAs, new business, claims and queries with a focus on accuracy Build strong relationships with charity clients and identify opportunities to retain and grow business What we're looking for as a Deputy Renewals Manager: Experience in commercial insurance and insurance brokingLeadership or supervisory experience within renewals or existing businessStrong knowledge of FCA regulation, TCF and compliance requirementsConfident communicator with excellent customer service and complaint-handling skillsA proactive approach with the ability to drive performance and commercial results Benefits We're proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide. 28 days' holiday, rising to 32 days after 2 years' service, plus extra days at ChristmasFlexible working hours and hybrid optionsWork in a way that suits you, your role, and your departmentDouble-matched pension up to 10% of gross salary For a full list of our benefits, click here. Closing date for applications: 23:59 Sunday 15th March 2026 Interviews will be on an ongoing basis until the position is filled. We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.