About Dexory Dexory is a rapidly growing company that is revolutionising warehouse operations. Working with major industry leaders in logistics and warehousing, Dexory's solutions integrate automation, data intelligence and digital twin technology, to make operations cost efficient, less time consuming and more profitable for its customers. We are thrilled to embark on a period of unprecedented growth as we continue to develop and bring cutting-edge technology to the market. To sustain and amplify our success, we are actively seeking talented individuals who embody our core values of high performance, passion, curiosity and teamwork. We believe that building a diverse and inclusive workforce is key to our collective growth and innovation. As we enter this scale up period, we expect all team members to hit the ground running and make an immediate impact. From day one, we anticipate that you will demonstrate a strong work ethic, adaptability, and a proactive attitude. Your role The role of Service Technician is a new position within a new department at Dexory. The applicant will undergo comprehensive training in the electro-mechanical assembly of Dexory's products, spending an allocated period within the Production team (3 months). After satisfactory completion in production the candidate will migrate into the service department who will then learn the fundamentals of troubleshooting, servicing & repairing robots. During the training the candidate must display excellent standards of workmanship and leadership. After completion of this, ensuring our fleet of robots stay operational across several continents you will be an integral part of the team. This will involve a heavy amount of travel to client sites in order to service, maintain, fault find and repair our robots in the field. Completion of this training will be determined by a committee from the leadership team. Responsibilities include, but not limited to; Perform on-site and off-site service and repairs for Dexory robots and equipment Develop, implement and action work instructions for service and repair tasks Develop and implement service plans in line with Engineering recommendations Maintain product traceability records Maintain product currency Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives Ensure team compliance with health and safety regulations Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner